🚀 Whova is seeking an Associate User Experience Researcher to join our highly collaborative Product Team based in San Diego, CA. 🚀

As an Associate User Experience Researcher, you’ll have the chance to make a huge impact on the company’s success, driving the qualitative and quantitative research that is the foundation for brand new products/features as well as product improvements. The ideal candidate will be driven by a strong user empathy, innate curiosity, and knowledge of research methodologies. You’ll partner closely with other researchers, product

managers, and product analysts to deliver insights that drive the company’s product roadmap.

Why Join Whova?

❤️ Make a difference! Our goal is to change lives with our product.

📈 Work on exciting and impactful projects

💼 Fantastic opportunities for career growth and development

🤝 Fun, authentic, and supportive team environment

Whova is a fast-growing company with a top product in our space, supporting events in 100+ countries. Our brand-name customers include US-Bank, Stanford, L’Oreal, Hilton, LEGO, Microsoft, NASA, IKEA, TEDx, etc. We are proud to be recognized as one of the Best Places to Work in San Diego 🏖️ 5 years in a row, and also won the ⏫ Fastest Growing Private Companies award for 3 years. Recently Whova won the Event Technology Awards’ Best Product Team Award 🏆, People’s Choice Award 🏅 and also Best Event APP Award.

** Award-winning workplace: https://whova.com/jobs/we-are-hiring/ **

What We’re Looking For:

❓ Relentless curiosity

🤗 empathetic and engaging

📅 Strong organizational skills

🎯 Goal-driven mindset

🧩 Excellent problem-solving skills

Key Responsibilities

🤝 Collaborate closely with product managers to identify, define and deliver meaningful insights about product opportunities.

💪Lead user-centered research throughout the product development process, using a variety of qualitative and quantitative research methods (eg interviews, surveys, usability tests, concept tests, competitive analysis, etc)

📝 Plan, design and execute research studies and experiments aligned with business objectives. Responsibilities include defining research questions and opportunities, research methods, participant recruiting, survey/interview design, results synthesis, presentations.

In addition, we hope that the UX Researcher will excel in facilitating group discussions and brainstorming sessions amongst team members and project stakeholders to ensure alignment.

📊 Generate actionable insights for product features, concepts and and communicate to diverse audiences through effective written documents and presentations.

Job Qualifications

BA/BS or master degree in an Engineering, Cognitive Science, or other data or research-centric field or equivalent practical experience.
Experience conducting end-to-end user research studies: planning, recruitment, execution, analysis and delivery.
Ability to translate product team requests and needs into researchable questions in a rigorous and valid way.
Ability to reflect on what went well/not so well in each research project, embracing a growth mindset to help the team improve our processes and communication.
An innate curiosity and drive to dig deep into (sometimes vague) research questions and problems to uncover new opportunities.
A ‘can do’ spirit combined with high energy and a positive attitude
Effective written and verbal communication, storytelling, and presentation skills.
Self-starter who doesn’t hesitate to proactively approach in order to learn fast.

What we offer:

Salary: $50K – $70K annual salary, based on the experiences in user experience researcher (years of UX researcher experiences, qualitative and quantitative research experiences, survey design, etc)
Medical benefits (medical, dental, vision)
18 days of paid sick and vacation, plus 10 paid holidays per-year
Fast-growing career potential
Fun, upbeat, and collaborative office environment
In-office gym
Two company-provided lunches each week
Work from home every Friday

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Associate User Experience Researcher (San Diego only)