Looking for candidates with 5+years of experience as a Senior Desktop Support or IT Support Specialist. Must be local to the Providence, RI area.

The IT Site Technician III will provide support and guidance to all users experiencing technical issues relating to computer hardware, software, and peripherals at our critical business operation locations. The role will interact with service partners, vendors, and company team members to ensure business operations are properly maintained.

Duties/Responsibilities:

Provides technical support and guidance to resolve users’ computer hardware and software problems.
Communicates with users via phone, chat, email, and support ticketing system to assess the scope of the problem and determine what, if any, resolution steps users have performed.
Applies knowledge of computer software and hardware to assist users in resolving problems.
Installs or assists with the installation and set-up of new hardware, software, and peripheral equipment.
Coordinates service or replacement of defective products from vendors and manufacturers.
Maintains knowledge of technical innovations, trends, and best practices; makes recommendations for new software and hardware.
Drafts or revises user training manuals and procedures.
Maintains logs of support services provided in the ticketing system or other appropriate database.
Develops training materials and/or provides onsite training as requested.
Performs other related duties as assigned.

Required Skills/Abilities:

5+ Years Experience Required
Previous MSP Experience is a plus is a plus
Windows Desktop Operating Systems- 7, 8.1, 10,11, etc.
Windows Server Operating Systems- Windows Server 2008r2, 2012, 2012r2, 2016, etc. is a big plus. Experience with Active Directory is preferred.
Excellent Problem Solving / Troubleshooting Skills
Experience with MS Exchange or Office 365 is preferred
Genral Networking or LAN/WAN experience is a nice to have
Remote Desktop / Terminal Server Experience
Server and Desktop Hardware Troubleshooting with Technical Certifications including but not limited to: A+, Net+, CCNA
2+ years of administration experience with VOIP telecom platform
Application support experience with CRM service solutions is a plus.
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills.
Ability to explain technical problems to nontechnical employees.

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