The Company

Woodmaster Kitchens is a top kitchen and bath design/build firm serving Southeastern Michigan. With over 60 years of experience, we offer a range of kitchen and bath remodeling solutions - specializing in everything from materials supply to partnering with builders and architects to full, turn key remodels. We work from our showroom in St Clair Shores, MI.

The Role

Woodmaster Kitchens is searching for a Support Specialist who will report to the VP of the company, and will assist team managers across administration, sales, project management, and showroom & facilities maintenance - ensuring smooth operations and efficient workflows.

The ideal candidate will have a sharp business mind and proven success coordinating work and deadlines among multiple teams & priorities. They’ll be smart, fast, self-motivated and a self-starter. They’ll often be the face of Woodmaster Kitchens to walk-in customers, and may answer incoming calls, handle some bookkeeping, support owners on strategic projects, and help to create a welcoming, trusting, productive, inclusive & creative environment for the team and customers.

Responsibilities include:

Administration:

Assist the owner of the company with various tasks
Prepare agendas for team meetings
Gather mail and invoices for bookkeeping
Maintain price lists and update information in our estimating software
Manage hardware and software maintenance

Sales:

Answer phones and greet clients in the showroom
Assist the sales and design team with tasks
Help prepare contracts and estimates
Create customer information binders
Maintain contact and lead generation information
Order and track materials

Project Management:

Check in materials into the warehouse
Schedule and provide work orders to trade partners
Provide information to clients regarding their jobs
Prepare punch lists for project managers
Order replacement parts
Prepare warranty information

Showroom and Facilities Maintenance:

Procure office and cleaning supplies
Monitor and help maintain cleanliness in the showroom and offices
Communicate with outside maintenance contractors

Requirements

High School diploma required, Bachelor's degree preferred
Some interior design/remodeling experience is a plus
Familiarity with purchase orders and/or materials management is a plus
Friendly, upbeat, welcoming personality
Ability to work under pressure
Self-motivated and collaborative mindset
Self-starter and proactive
Strong organizational skills
Willingness to come in early/stay late as needed
Proficient in the use of basic technology programs such as Word, Excel and Outlook

Woodmaster Kitchens

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Support Specialist