JOB DESCRIPTION
The Customer Experience & Office Coordinator must be a professional, organized and detail-oriented individual. The candidate must have outstanding communication skills, must be reliable and able to multi-task with smile. The individual must be bright and well-rounded oversee and care for our growing team and customer base! Our ideal candidate will be a self-starter and will be the front line to our organization. This position plays a key role in maintaining customer satisfaction and loyalty.
DETAILS
- Hours: 37.5 hours/week
- Directly Reports to: Customer Service Manager
- Type: Full-Time Annual
- Pay: $50,000
- Work Location: Erlanger, KY
- Work Remotely: Not Eligible
ABOUT US
- Our business is family owned and operated by two second generation sisters, Molly & Katherine Oliver. With a growing portfolio of over 80 natural personal care products ranging in distribution at Walmart, Kroger, Publix, Amazon and more - we are just getting started! Come Join Us!
RESPONSIBILITIES/JOB DUTIES
Customer Service for All Brands
- Respond to incoming customer phone calls and emails with professionalism and knowledge of all products.
- Address and resolve customer inquiries, concerns, and complaints in a timely manner.
- Maintain accurate records of customer interactions and feedback.
- Collaborate with internal teams to address customer needs and ensure smooth service delivery and quality issues.
- Proactively identify opportunities to enhance customer satisfaction and retention and internal processes.
Office Coordination:
- Oversee daily office operations to ensure efficiency and productivity. o Manage office supplies inventory and place orders as needed.
- Coordinate scheduling and event needs such as catering for group meetings, appointments, and events.
- Handle incoming and outgoing mail, shipments, and correspondence.
- Prepare and maintain documentation, reports, and records.
- Ensure the office environment is clean, organized, and well maintained.
- Liaise with vendors, contractors, and building management for office repairs and services.
- Provide administrative support to senior leadership, as needed to support the ongoing efforts of the company.
- Act as the front office greeter, maintaining professional attire and demeanor to create a welcoming environment for visitors and staff.
Qualifications:
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and a customer-first mindset.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Prior experience in customer service or a similar role is preferred.
- Professional Attire as front office greeter
- Work In Office Position
- Must Meet company background verification requirements
EMPLOYEE BENEFITS
- 60 Free Products Annually
- Medical Insurance
- Paid Time Off (PTO)
- Paid Holidays
- 401K with Match Opportunity
- More Details in Company Handbook
