Our client, Vitu, is searching for a talented Business Services Supervisor to join their team in Wilmington, OH! The Supervisor position within the Release Services Group will have responsibility for team members that handle the execution of titles & lien satisfactions, generation of letters & pull reports, notarization, and adherence to state/county requirements. This position is a fast-paced role with a demand on achieving contracted service levels and expected to maintain a high level of quality. The Supervisor will be responsible for training, coaching, hiring and all aspects of leadership for their team.
As the leading innovator in Vehicle-to-Government (V2Gov) technology, Vitu is transforming the way vehicles, businesses, government, and drivers interact with one another. Vitu partners with state government agencies and businesses across the US, with cutting-edge process management SaaS solutions – including Digital Title and Registration — that cross state borders and transcend state-by-state variables.
This is a 6-month W2 contract assignment with the opportunity for contract extension or to transition to a permanent, full-time role based on performance and business needs.
Shift/Hours:
- Monday - Friday; 2:30 PM - 11:00 PM EST (40 hours per week)
- This is a fully onsite role in Wilmington, OH
Responsibilities of the Business Services Supervisor:
- Allocates assignments, monitors team performance, supervises, coaches, trains, mentors, and provides guidance to staff to ensure business goals and objectives are achieved
- Manage a high volume of tasks in a timely, accurate and efficient manner
- Work collaboratively with peers to manage resources and enhance work processes to meet overall service levels for internal and external clients
- Ensure compliance with corporate policies and procedures not to exclude safety and ergonomic training within the internal department
- Adhere to established procedures and compliance requirements when: sorting, organizing, validating, pulling, signing off/executing, shipping, and similar activities
- Be a frontline resource for requests and questions for all areas of the department
- Use company proprietary software for research and data entry
- Research, analyze and resolve problems in a timely manner
- Be a positive role model to team members in all areas of performance
- Interview applicants and make recommendations for hiring
- Participate in employee recognition
- Perform other duties, as necessary
- As business needs arise, the ability to have a flexible schedule, which may include overtime, may be required, in addition to the established schedule
Minimum Qualifications of the Business Services Supervisor:
- High School Diploma, General Educational Development (GED) or comparable completed educational certification
- Previous leadership experience
- Proficient in using Microsoft Office or Google Suite products
- Strong verbal and written communication skills
- Excellent people skills, with the ability to effectively collaborate with team members and other departments throughout an organization
- Strong leadership skills, including the ability to coach, motivate and instruct others to reach desired results in quality, production and accepted service levels
- Proven ability to organize and prioritize daily work
Preferred Qualifications of the Business Services Supervisor:
- College degree or certification
- Familiarity with automotive, titling or finance industry
Benefits:
- Comprehensive Benefits Package available based on eligibility
- Medical, Dental, Vision
- Short-Term Disability (STD)
- Long-Term Disability (LTD)
- Supplemental and Voluntary Life Insurance
- 401(K)
- Commuter Benefit Program
Requisition Disclaimer:
As a woman-owned firm, Atrium values diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
This job posting is for a temporary role as an employee of Atrium on assignment at Vitu. The individual selected for this role will be offered the role as an employee of Atrium; compensation, medical benefits, fringe benefits and other terms and conditions of employment shall be presented by Atrium upon offer. The pay rate range provided is a reasonable estimate of the anticipated compensation range for this job at the time of posting. The actual pay rate will be based on a number of factors, including skills, competencies, experience, location and/or being pursued and other job-related factors permitted by law. In addition, this role will be eligible for overtime pay, in accordance with federal and state requirements.
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If you do not agree with the Atrium Terms and Conditions, you can still complete your application for this position by emailing your resume to our team at coxrecruit@atriumworks.com. Please include the job title in the subject of your email.
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