Field Service Technician

SISL Global • newport news, va, us • 1w ago

Field Support Services – Technician

Point of Sale (POS) Systems (POS Terminal,. Receipt Printers, Handheld Scanners, Cash Drawyers, Pin Pads, etc)
Payment Processing Equipment (Credit Card Terminals, Mobile payment devices, etc)
Networking Equipment (Modem, hubs, Switch, Router, WiFi Access Point)
Security Systems ( CCTV Camera, Alarm Systems, Anti-Theft Tags and Detectors, Everseen Servers &Cameras, etc)
Back Office Equipment (PCs, Printer, backup Systems, etc) and other devices available in Client retail and non-retail sites
Repair/reconfigure/replace faulty Devices in various Client Retail sites by carrying/transporting Client IT assets in your/Client issued vehicle
Provide in person, on-site support for completion of a repair
Perform onsite Device maintenance, updates, or configuration changes
Resolve the issues/tickets in adherence to Client agreed Service Levels (SLAs)
Provide technical support and setup during special events such as grocery stores ‘Grand openings’ and other scheduled activities
Follow Client protocol for entering the applicable site for support, which may include providing credentials including Incident number and authorizations
Replace Devices (or parts thereof) with the same Devices configuration as the part or piece of Devices that is to be replaced
Replace defective parts according to the applicable OEM’s recommendations
Reload or update the appropriate Devices software such as Operating System (OS) and configurations as necessary to make Devices available for remote configuration
Support documentation and documented repair closure activities in the ticketing tool
After completing the repair/replacement and testing, remove any refuse such as boxes and wires and leave the communications room or work area as he/she found it.

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