Vaco Boston has partnered with our client who is looking to fill customer service type roles.
Start Date: February 2025
Location: Lynn, MA- Training is full time on-site (6 months)
Title: Customer Support Specialist
Pay: $22.00/hour
- Great personal skills
- Call Center or customer service experience
- High attention to detail
Responsibilities:
Serves as first line of response for a high volume of inbound calls with varying degree of complexity. This role includes the following:
- Must maintain a detailed knowledge of basic products, services, policies, procedures, maintenance and regulatory requirements.
- Is able to handle a diverse array of complex customer situations with minimal supervisory assistance by making sound decisions that minimize risk to client and customer.
- Actively listens to determine full extent of customer's needs while appropriately applying different approaches to affect desired outcome.
- Ensures effective customer communication by utilizing superior verbal and written skills.
- Must be able to handle basic customer complaints and problems with minimal assistance.
- Is able to recognize personal limitations in an acceptable time frame and initiate requests for assistance to appropriate personnel as needed.
- Responsible for achieving entry level sales and service standards as set forth by senior management.
Requirements:
Education and Experience:- Associate's Degree or related knowledge/skills base gained through experience preferred.
- Customer Service background preferred.
- Call Center experience preferred
- Service and sales background a plus
- PC and data entry skills required
- Proven previous job stability a must
Skills/Knowledge:- Excellent written communication skills
- Excellent verbal and listening skills including good grammar, tone of voice and diction
- Ability to work effectively with others in a diverse population
- Punctuality and consistent work attendance is required
