đźPosition: Technical Account Manager
đľSalary: $70,000 - $90,000
đLocation: Cranston, RI
Are you an IT infrastructure expert in a client-facing role?
Do you have a strong technical aptitude with ability to think strategically and creatively?
Do you want to work in a tight-knit and collaborative company manging technical accounts?
We are seeking an experienced Technical Account Manager with a background in managing client portfolios with a managed service provider. You will be joining a vibrant and supportive work environment where the growth and development of your technical skills are highly valued, in a reputable MSP that is well-regarded for their collaborative culture.
What will the role look like?
â Youâll manage 15-25 clients, maintaining a comprehensive understanding of their technical environments and ensuring their documentation is up-to-date.
â Youâll work collaboratively in a tight-knit environment to implement creative IT solutions to user issues.
â Youâll deliver IT reviews in conjunction with the vCIO and subsequently coordinate the engineering and support teams to ensure successful project delivery.
What do you need?
- Deep understanding of IT infrastructure, including networking, servers, storage, and security.
- Proficiency in IT standards and best practices (e.g., NIST, ITIL, ISO frameworks) and familiarity with MSP tools such as RMM software and Professional Services Automation.
- Excellent verbal and written communication, analytical, and problem-solving skills to clearly coordinate between vCIOs, service desks, project teams, and client accounts.
- CompTIA, Azure, and ITIL Foundation or equivalent certifications are preferred.
Whatâs in it for you?
- The opportunity to see the direct impact of your work on clients' IT systems.
- The chance to join a tight-knit and collaborative team that values investment in its employeesâ learning and development.
Don't miss out on this incredible career opportunity! Apply now to become part of a dynamic team, or send an up-to-date resume to the details below.
e.dickinson@franklinfitch.com
+1 617 371 8945
