Role: Business Consultant - Sales & Account Management
Company: Berry Virtual
Location: Woodland Hills, CA
This is a full-time on-site role for a Business Consultant at Berry Virtual in Los Angeles, CA. The Business Consultant will be responsible for providing analytical insights, consulting services, management consulting, and effective communication to drive business growth and development.
Key Responsibilities:
- Manage a portfolio of business owners, ensuring retention, satisfaction, and growth.
- Build strong relationships with key client stakeholders and serve as the primary point of contact.
- Collaborate with businesses to assess their needs and match them with Berry Virtual’s Virtual Assistant and service offerings.
- Drive new sales, cross-sell, and upsell services such as website development, social media management, and additional staffing.
- Monitor VA (Virtual Assistants) performance and client satisfaction, ensuring high engagement and quality service delivery.
- Track account metrics including revenue, profit margins, VA placements, client satisfaction, and engagement.
- Work closely with the Client Success Managers (CSMs) to ensure consistent communication and support for clients and virtual assistants.
- Prevent client poaching by proactively identifying and addressing concerns related to VAs.
- Prepare and present reports on client evolution, revenue tracking, and client engagement to leadership.
Qualifications
- 1–2 years of experience in Account Management and Sales roles.
- Analytical Skills, Consulting, and Management Consulting abilities
- Strong Communication skills
- Expertise in Finance
- Expertise in HubSpot is a plus
- Excellent problem-solving and critical thinking skills
- Experience in strategy development and implementation
- Ability to work collaboratively in a team environment
- Bachelor's or Master's degree in Business Administration, Finance, or related field
