Title: Customer Service Representative
Location: San Francisco, CA 94110
Duration: 6-month contract-to-hire
Remote/Onsite/Hybrid: hybrid, 2-3 days onsite
Job description:
Insight Global is looking for a sharp Customer Service Representative to join a growing EV start-up in San Francisco. In this role, the CSR will be responsible for responding to email inquiries from customers (both consumer and business), and handling ad-hoc customer service tasks.
This is a contract-to-hire position offering competitive hourly compensation and benefits. This role is hybrid in San Francisco, so candidates must have reliable transportation to and from the city.
Responsibilities:
- Communicate with customers via email, chat, and phone
- Provide knowledgeable answers to questions about product, pricing and availability
- Work with internal departments to meet customer's needs
- Data entry and customer management in Zendesk
Required skills and experience:
- 2+ years of professional customer service experience
- Professional experience working with Zendesk for customer data management (required)
- Ability to commute into San Francisco 2-3/week
Pay Rate: $18.00-21.00/HR
