Desktop Support Engineer

Tata Consultancy Services • new york city, ny, us • 5h ago

Roles & Responsibilities:

Hands on working experience of L2 End User Computing/Desktop Support.
knowledge of Windows 7 & Windows 10/11 administration, Active Directory, Group Policies, Office/Microsoft 365.
L1 Administration of Windows Server 2012 & 2016
Operating systems installation, maintenance, imaging & security patching
Handling different types of printer related issues on day-to-day basis and installations of printers like Lexmark, Canon, HP, Zebra etc.
Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
Asset & inventory management
Resolving issues for different applications like (Microsoft applications, Skype for Business, Citrix, Office 365 etc.)
SLA Management, MIM, VIP User Support
Vendor Management
Ensure that incidents and requests are handled according to agreed procedures, policies and standards and enhance customer satisfaction by constantly elevating service delivery SLAs
Prepare daily, weekly, fortnightly and monthly MIS reports pertaining to EUC domain.
ITIL Foundation Certified and expertise in ITIL processes.

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