Overview:
The Deployment Engineer will serve as a pivotal figure in the global rollout and adoption of digital tools within the Drilling & Completions (D&C) function. This individual will act as the bridge between the technical development team and operational users, driving deployment and implementation success, fostering user satisfaction, and ensuring the long-term value of projects.
KEY RESPONSIBILITIES:
Deployment and Implementation:
- Execute the deployment of digital tools across domestic and international business units, ensuring alignment with operational needs and goals.
- Configure and troubleshoot digital tools during the implementation phase.
- Serve as the point of contact for deployment-related technical issues.
User Support and Training:
- Conduct on-site hands-on training sessions and workshops for D&C staff to ensure proper tool usage and adoption.
- Provide ongoing technical support and user guidance post-deployment.
- Develop user manuals, training materials, and best practice guides.
Customer Engagement and Advocacy:
- Build strong relationships with internal customers (D&C teams) to understand their needs and challenges.
- Act as a trusted advisor, promoting the value of digital tools and addressing user concerns.
- Collect and relay user feedback to the development team for continuous improvement.
Change Management:
- Collaborate with regional champions or superusers to embed tools into workflows.
- Address cultural and operational resistance to technology adoption.
Reporting and Communication:
- Capture and interpret user feedback, identify areas of opportunity and improvement for the initiative.
- Regularly report deployment and implementation progress, user feedback, and key metrics to the leadership team.
- Capture and communicate updates and success stories to stakeholders across business units.
QUALIFICATIONS:
Technical Expertise:
- Bachelor’s degree in engineering, or a related field.
- Significant experience as a drilling, completions, or workover engineer, with a deep understanding of D&C workflows and challenges.
- Significant experience in digital tools and platforms in the oil and gas sector.
- Experience in the execution of project management driven planning and strategy.
- In-depth technical knowledge of well construction (understand how the well is drilled).
- Some level of software and systems understanding (doesn’t need to be a software engineer).
Customer Engagement Skills:
- Experience in technical sales, customer service, or consulting within the oil and gas industry.
- Exceptional communication, presentation, and interpersonal skills.
- Ability to influence and build trust across diverse teams and cultures.
- Technical sales personality with experience rolling out technology in another company.
Operational Experience:
- Hands-on field experience in well construction supervision (drilling, completions, or workover) is required.
- Hands-on experience in deploying and scaling technology solutions preferred, ideally for a service company providing digital services to oil and gas.
- Experience utilizing drilling or completions reporting systems and real-time monitoring systems.
Soft Skills:
- Self-starter with a proactive mindset and strong problem-solving abilities.
- Ability to work independently and effectively in a global, cross-functional team environment.
- Strong organizational skills to manage multiple deployments and priorities.
- Excellent at building relationships with ease and maintaining positive interactions.
- Friendly and approachable, with a natural talent for talking to people and engaging diverse groups.
Preferred Attributes:
- Knowledge of SQL queries, networks, connections and communications, data-lakes, is a plus.
- Experience working in US Land is a must.
- Experience working in Gulf of Mexico, Middle East or African markets is advantageous.
- Familiarity with AWS Cloud-based applications and services, Open Wells, or similar platforms.
Travel Requirements:
- Willingness to travel domestically and internationally up to 50%, depending on deployment needs.
