Operations Administrator
Location: Lutz, FL
Hours: 8 AM - 5 PM
Duration: 9-month contract to hire
Interview Process: 1-hour onsite interview
Job Description:
Our client, a leading food safety solutions provider, is committed to protecting companies and their customers from foodborne illnesses. They have recently opened a new facility in Lutz, FL, just outside of Tampa, and are seeking an Operations Administrator to support their team. This role serves as the primary contact with customer personnel, ensuring satisfactory results in customer plants. The Operations Administrator leverages effective communication, organization, and technical knowledge to ensure customer satisfaction and optimal performance of installed technology.
Responsibilities:
Operations:
- Serve as the on-site representative of the Operations Center.
- Operate food safety interventions in food production facilities.
- Monitor and assess food production plant activity, ensuring process integrity.
- Follow SOPs to ensure optimal food safety outcomes.
- Communicate to advise and correct production issues.
- Develop and create Standard Operating Procedures (SOPs) and work instructions (WIs).
- Maintain logs and procedures for documenting activity and system details.
- Prepare charts, graphs, and summaries of activity and outcomes.
- Transmit daily operations reports to management and customer distribution.
- Maintain and update customer and prospect databases.
- Read and prepare clips from trade news sources daily.
Administrative:
- Create a positive, professional, and supportive work environment and team culture.
- Participate in recruitment and hiring of operations specialists, interns, and other team members.
- Support operations specialists in personal, professional, and work performance growth.
- Conduct onboarding training for new employees and customers.
- Coordinate calendars, travel, scheduling, managing emails, filing, and other administrative tasks.
- Respond to customer and associate requests for information and support.
- Prepare monthly reports for management and participate in quarterly manager meetings.
- Complete special projects as appropriate.
Communication:
- Develop and create training materials.
- Contribute to the development of marketing materials.
- Lead facility tours and represent the company at community and industry meetings.
- Prepare and present educational multimedia materials to groups, customers, and employees.
Teamwork:
- Exhibit positive energy while working with employees, suppliers, contractors, and consultants.
- Provide a positive example of company culture to new employees.
- Actively participate in weekly team meetings to coordinate and plan activities.
Expected Results:
- Create a positive, professional impression on customers, prospects, and coworkers.
- Produce and distribute daily operations reports for assigned customers.
- Perform remote monitoring of customer systems and manage appropriately.
- Maintain friendly, professional relations with customer personnel.
- Keep company equipment in good condition.
- Proactively report resource needs with sufficient detail to support expenses.
- Perform work necessary to project a positive impression and experience to customers.
- Respond to emergent customer needs and requests professionally.
- Ask for help when needed.
Additional Responsibilities: As with any position, additional responsibilities will evolve and be assigned as individual experience and new business needs develop.
Required Skills and Experience:
- Bachelor’s degree or equivalent experience.
- Proficiency with MS Office Suite (intermediate skills such as basic formulas in Excel, Adobe PDF, Zoom, etc.).
- Interest in growth, personable, dependable, able to manage deadlines, good communication skills, collaborative.
- Personal interest in the mission to protect consumers and an understanding of the importance of this role.
- Self-starter, positive energy, professional appearance, punctual, organized, and strong morals and ethical thinking.
- Ability to maintain confidential information.
- Availability to be onsite 5 days a week from 8 AM to 5 PM.
Nice to Have Skills and Experience:
- Advanced skills in Excel.
- Degree in business or a science-related field.
- Marketing experience or experience creating marketing materials.
- Creative writing experience.
- Bilingual in Spanish.
Compensation: $20-25/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
