Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data, and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits, and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This is high volume, customer service environment. As a Patient Care Coordinator, you'll need to be efficient, productive, and thorough working with our members. You also must be able to work a flexible schedule that includes evening hours.
This position is full time, 40 hours per week. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am – 7:00pm PST Monday-Friday with an occasional Saturday shift. It may be necessary, given the business need, to work occasional overtime. Our office is located at 100A Drakes Landing, Greenbrae, CA 94904.
Primary Responsibilities:
- Manage administrative intake of members
- Work with hospitals, clinics, facilities, and the clinical team to manage requests for services from members and/or providers
- Assist the clinical staff
- Handle resolution/inquiries from members and/or providers
- Maintain and retrieve Radiology files and result reports
- Provide Radiology receptionist duties at desk and telephone
- Perform patient check-in and completion of all demographic and protocol-specific information necessary for a complete scheduled exam
- Obtain Point of Service Collections
What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:
- Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
- Medical Plan options along with participation in a Health Spending Account or a Health Saving account
- Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
- 401(k) Savings Plan, Employee Stock Purchase Plan
- Education Reimbursement
- Employee Discounts
- Employee Assistance Program
- Employee Referral Bonus Program
- Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
- More information can be downloaded at: http://uhg.hr/uhgbenefits
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED (or higher)
- 1+ years of front desk experience
- Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00am – 7:00pm PST, Monday-Friday with an occasional Saturday shift
Preferred Qualifications:
- 2+ years of customer service experience
- 2+ years clerical or secretarial experience in a health care setting with computer-based familiarity
- EPIC experience
- Healthcare background
- Ability in database management
- Knowledge of medical terminology
- Basic to intermediate skill in word processing
- Clerical or administrative support background
- Experience working in a hospital, physician's office or medical clinic setting
- Completion of business school or related training, including computer courses
- Experience working within the health care Industry and with health care insurance
- Ability to learn and operate any and all computerized radiology information systems
Soft Skills:
- Ability to multitask
- Ability to operate standard business machines, such as personal computer, fax machines and copier
- Ability to multi-task, working in multiple systems at a time
- Ability to organize and prioritize multiple tasks despite frequent interruptions
- Ability to work collaboratively with team members, hospital staff, physicians, and outside agencies
- Demonstrated interpersonal skills to deal effectively and courteously with a diverse group of internal and external visitors and callers
California Residents Only: The hourly range for California residents is $16.54 to $32.55 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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