If you are located within MN or WI, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Maintains health information in both paper files and electronic systems. Reviews charts for accurate information, processes release of information requests (ROI), and locates and delivers medical and dictation records. May mentor and train staff and help guide work for associate and intermediate staff.
This position is full-time (40 hours/week) Sunday - Thursday. Employees are required to have flexibility to work 8-hour shift schedules during our normal business hours starting between 5:00am - 10:00am CST, Sunday – Thursday CST. Employees are required to complete first week of training onsite prior to starting remote work. Our office is located at 2925 Chicago Avenue Minneapolis, MN 55407.
We offer 3 weeks of paid training. The hours will be of 6:30am - 3:00pm Monday - Friday CST during first 3-6 months of training and ramp up.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Organizes and maintains health information records.
- Reviews electronic chart documentation ensuring correct patient, location, and no duplicate information.
- Processes release of information (ROI) requests.
- Manages requests for documentation and information.
- Scans and edits documents in the electronic medical record.
- Locates, logs, retrieves, files, and delivers medical records stored in various mediums and systems.
- Distributes reports and results.
- May train and mentor co-workers.
- Analyzes documentation and tracks completion to meet regulatory requirements.
- Promotes principles of health information accuracy, transparency, currency, accessibility, relevancy, and reliability.
- Other duties as assigned.
This is a customer service environment. You’ll need to be efficient, productive, and thorough dealing with our members.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED
- Must be 18 years of age OR older
- 2+ years of customer service experience in a healthcare setting
- 2+ years of clerical or administrative experience in a healthcare setting
- Ability to travel to 2925 Chicago Avenue Minneapolis, MN 55407 to complete onsite training for first week
- Experience with Microsoft Word
- Microsoft Excel (create, edit, save documents and spreadsheets)
- Microsoft Outlook (email and calendar management)
- Ability to work 8-hour shifts starting between 5:00am - 10:00am CST,, Sunday - Thursday.
- Ability to work 6:30am - 3:00pm Monday - Friday CST during first 3-6 months of training and ramp up.
Preferred Qualifications:
- 2+ years experience in health information management (HIM)
- 2+ years experience working in a health related environment
- 2+ years medical terminology experience
Telecommuting Requirements:
- Reside within MN or WI
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
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