The Patient Advisory team is the first point of contact for our immediate and extended communities, PAN RN's are the key to making sure our patients are cared for 24/7. By providing the ideal blend of autonomy of practice and nursing judgement while still offering support and protections through outlined processes. The ideal candidate will enhance our talented team by offering mastery in chronic and acute process, strong verbal communication skills, ability to critically think and thrive in a fast-paced environment, while remaining patient centric.
- Assesses and triages patient concerns via telephone using embedded adult and pediatric protocols.
- Documents all telephone encounters received/initiated within Epic.
- Completes appropriate EMR documentation and follow up including medication reconciliation.
- Provides medication management assistance by renewing, refilling, cancelling, or transcribing medication orders as appropriate within departmental guidelines.
- Provides education and counseling to patients, families, and groups.
- Facilitates care coordination between patient and provider during 24/7 operations.
- Communicates with outside facilities when appropriate.
- Assists with department tracking and reporting events as requested.
- Provides additional support to other Carle clinical team members when needed.
- Acts as a preceptor and supports the development and retention of other staff.
- Facilitates and provides education presentations when given the opportunity.
- Primarily providing telehealth triage for acute needs for Carle Health, Health Alliance, and additional contracted health systems through daytime and after-hours to facilitate and maintain patient safety and care.
- Maintains working knowledge of specialized processes including but not limited to: Receiving and communicating critical lab value reporting, heart monitor alerts, hospital discharges, AMS patients, Health Alliance ask a nurse portal, pre-procedure calls and rescheduling, patient and provider appointment cancellations, and other miscellaneous tasks as outlined within onboarding and orientation.
