NURSE MANAGER - LTC/HOUSEHOLDS
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Baltimore, MD
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LEVINDALE HOSPITAL
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Full-time - Day shift - 8:00am-4:30pm
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RN Leader
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84216
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Posted:
June 25, 2024
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Summary
POSITION SUMMARY:
The Households Operations Manager oversees the day-to-day operations of the Households division at Levindale to assure that the quality of life and quality of care experience of the residents are met/maintained on an individual basis.
Essential Functions:
Resident-Centered:
- Develops and maintains a good working rapport with other department personnel within the facility to assure that the needs of residents are met.
- Collaborates with other leaders to share resources, knowledge, expertise, opportunities, and achievements.
- Demonstrates creativity with residents and staff both planned and spontaneous, while encouraging resident autonomy. Assesses, identifies, and plans the needs of residents and staff to develop lasting and meaningful relationships.
- Instills a culture that promotes and supports resident-centered care and spontaneity. Identifies the need for intervention to benefit patients/residents and ideas for possible service needs, improvements in services and makes recommendations.
- In collaboration with Admissions and Guest Relations, ensures a smooth admission process and transition to the neighborhood.
- Greet and meet patients/families upon admission, and ensure that an interdisciplinary care plan meets the family unit.
Team:
- Works in conjunction with all team members to implement the Household model and improve the quality of life for all residents.
- Hires, engages, develops, and evaluates the Household team in conjunction with the Department Manager.
- Works closely with staff to uphold and further the Levindale Leadership vision.
- Serves as a role model, providing leadership in problem-solving and all operations within the Household on all shifts.
- Builds autonomous teams through education, modeling and communication to empower self-directed work teams.
- Represents the Households on various committees and shares pertinent information with staff and residents.
Fiscal Management:
- Manages fiscal aspects of the department.
- Assists with preparation and monitors annual budget for the Households.
- Monitors resource allocation and adherence to household budget.
- Adheres to determined staffing pattern in the Households.
Customer Satisfaction:
- Ensures highest level of customer service and satisfaction achieved for Resident, family, and staff communication.
- Utilizes employee and patient satisfaction data to create an environment that rewards high level performance.
- Monitors the results of the surveys, presents to departments, and ensures action plans are developed and met.
- Creates resident and family involvement through family council, Kibbutz events and care plan meetings.
- Engages Resident families in Resident-centered care.
- Reviews issues with family members that are pertinent to the patient's stay at Levindale from pre-admission to post-discharge.
- Writes and send out condolence letters to spouses and responsible parties of patients and residents.
- Meets or exceeds established patient satisfaction goals.
- Ensures follow-up on customer concerns is completed to the satisfaction of the customer.
- Work with staff to practice immediate service recovery.
Household Tasks:
- Facilitates and/or actively participates in team building, both within the neighborhood and throughout the facility, to promote the Household model.
- Promotes, facilitates and/or participates in Learning Circles and Person First training. Responds with flexibility to Household needs.
- Rounds and interacts with all departments to ensure a safe, clean, de-cluttered, home-like/comfortable environment and that the furnishings are maintained.
- Monitors the physical environment for improvements to aid in good customer service.
- In conjunction with the Household team, provides a clean and safe environment for residents. Promotes ongoing staff education and individual development.
- Ensures tours of the facility, both scheduled and impromptu.
- Works with Household Coordinators to identify problems that interfere with customer service and seek solutions.
Quality Improvement:
- Manages the regulatory aspects of the department.
- Meets or exceeds established quality improvement goals and initiatives.
- Ensures compliance with local, state, and federal laws.
- Ensures continued compliance with survey readiness such as QIS and Joint Commission.
QUALIFICATIONS AND REQUIREMENTS:
- Seasoned professional knowledge; equivalent to a master's degree; knowledge in more than one discipline
- 3-5 years in nursing home or long-term care (LTC) facility
- 3-5 years in management
- Valid/Active Maryland Registered Nurse License
- Valid American Heart Association CPR Cert.
Additional Information
As one of the largest health care providers in Maryland, with 13,000 team members, We strive to
CARE BRAVELY for over 1 million patients annually. LifeBridge Health includes Sinai Hospital of Baltimore, Northwest Hospital, Carroll Hospital, Levindale Hebrew Geriatric Center and Hospital and Grace Medical Center, as well as our Community Physician Enterprise, Center for Hope, Practice Dynamics, and business partners: LifeBridge Health & Fitness, ExpressCare and HomeCare of Maryland.
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