We’re unique. You should be, too.
We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?
We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.
The Lead, Care Promoter (CP), LPN is a hybrid role flexing between providing direct patient care and
managing the day-to-day operations of the center, ensuring smooth daily patient flow. This is a
healthcare and leadership-focused position working directly with patients and their families, doctors, and other medical personnel in a dynamic and professional environment to provide the highest level of quality healthcare to all patients.
ESSENTIAL JOB DUTIES/RESPONSIBILITIES:
- Hybrid role supporting PCPs for patient care and managing day to day center operations ensuring that today’s work is done today with special attention to CMAP and HEDIS measures.
- Supports smooth operations with special attention to scheduling, patient wait times, and other areas of concern to increase efficient and quality services.
- Assists the Center Clinical Manager in the supervision of Care Promoters and other support staff, including input for performance reviews and corrective action plans as needed.
- Under the direction of the Center Clinical Manager oversee and train new and existing staff Care Promoters on health education, laboratory, and Medication Room services.
- Prepares patients for examinations and performs routine screening tests; assists physician with exams; explains treatment procedures and physicians' instructions to patient.
- Screens walk in patients, fills pill boxes, and provide patient education as requested by PCP.
- Processes patient phone messages, returning calls and routing them to other team members as appropriate; calls patients to obtain and relay pertinent information for the physician.
- Upon physician approval and authorization, calls in prescriptions to the pharmacy. Uses communication skills with appropriate medical terminology; and follows appropriate legal and ethical professional conduct; authorized individuals will use the ChenMed Rx system to support physician medication dispensing.
- Under the direction of the Center Clinical Manager oversees center quality activities including but not limited to: equipment checklists, monthly self assessments, waived testing quality control, inventory management
- Organizes and participates in quality improvement activities that promote center safety and improved patient outcomes.
- Performs other duties as assigned and/or delegated at manager’s discretion
KNOWLEDGE, SKILLS & ABILITIES:
- Knowledge of ChenMed Medical products, services, standards, policies and procedures
- Knowledge and understanding of all applicable laws and regulations and ChenMed’s philosophy, policies, procedures, and standards
- Superior knowledge and skill in standard medical assistant intake procedures, including but not limited to: taking patient vitals and obtaining and documenting blood and other specimen samples for laboratory work
- Superior leadership, clinical, conflict resolution, communication and problem solving skills
- Excellent verbal communication skills
- Good organizational and prioritization skills. Ability to remain calm in stressful situations
- Ability and willingness to provide extraordinary customer service in all patient, customer and family member interactions.
- Ability to operate successfully in a fast-paced, ever-changing environment
- Astute ability to maintain professional conduct and confidentiality in the care of patients
- Ability to effectively communicate and work with doctors, patients and others in a professional and courteous manner
- Ability to pay close attention to detail and to ensure accuracy of reports and data
- Keen ability to manage multiple processes and effectively lead a team of Care Promoters and other clinical staff
- Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software
- Ability and willingness to travel locally, regionally and nationwide up to 20% of the time
- Spoken and written fluency in English required, bilingual a plus
EDUCATION AND EXPERIENCE CRITERIA:
High school diploma or equivalent required
Graduation from a nationally accredited school for practical or vocational nursing required
Current, active LPN license to practice in state of employment required
If required by employment State’s Board of Nursing, IV Therapy Certification required
A minimum of 1 year of work experience as an LPN required
A minimum of 3 years overall clinical experience is preferred
Experience working with geriatric patients is a plus
EMR system experience is preferred
Basic Life Support (BLS) certification from the American Heart Association (AMA) or American Red Cross required w/in first 90 days of employment
High school diploma or equivalent required
We’re ChenMed and we’re transforming healthcare for seniors and changing America’s healthcare for the better. Family-owned and physician-led, our unique approach allows us to improve the health and well-being of the populations we serve. We’re growing rapidly as we seek to rescue more and more seniors from inadequate health care.
ChenMed is changing lives for the people we serve and the people we hire. With great compensation, comprehensive benefits, career development and advancement opportunities and so much more, our employees enjoy great work-life balance and opportunities to grow. Join our team who make a difference in people’s lives every single day.
Current Employee apply HERE
Current Contingent Worker please see job aid HERE to apply
