About NetApp
We’re forward-thinking technology people with heart. We make our own rules, drive our own opportunities, and try to approach every challenge with fresh eyes. Of course, we can’t do it alone. We know when to ask for help, collaborate with others, and partner with smart people. We embrace diversity and openness because it’s in our DNA. We push limits and reward great ideas. What is your great idea?
"At NetApp, we fully embrace and advance a diverse, inclusive global workforce with a culture of belonging that leverages the backgrounds and perspectives of all employees, customers, partners, and communities to foster a higher performing organization." -George Kurian, CEO
Job SummaryThe Data Services team at NetApp helps customers protect and govern their data wherever it lives. We are responsible for driving preference for our storage platforms through a consolidated set of data protection and governance offerings.
We are looking for a Senior Cloud Solutions Architect to contribute to the growth and evolution of data services products and capabilities primarily focused on Cloud Volumes ONTAP (CVO). The candidate is expected to work closely with field, engineering, product marketing, and customers to equip and enable them to tap the potential of CVO.
The success of this role depends on aligning customer, field, and company priorities to ensure that our data protection services bring more value to storage infrastructure while building and growing more subscription services.
Job Responsibilities- Advanced Pre and Post Sales Enablement
- Assist field technical sellers, customer success, and professional services with advanced product design to overcome functional, performance, or security related blockers impacting deal acceptance or customer satisfaction.
- Perform hands-on testing, documentation, and certification of bespoke configurations for product functional customizations.
- Co-author specialized use-case documentation and best practices in partnership with product marketing teams.
- Contribute to developing and maintaining field-facing tools such as TCO estimators, performance sizers, etc.
- Provide technical input to internally developed training material for NetApp employees and customers.
- Outbound Product Advocacy
- Support various trade shows and technical conferences both remotely and in-person by helping develop and deliver booth content, presentations, and other customer-facing media.
- Generate product excitement and solicit feedback by delivering customer roadmaps and executive briefings.
- Integrate advanced product and use-case knowledge in specialized v-teams associated to specific go-to-market efforts.
- Generate outbound customer-facing content in the form of blogs, vlogs, and social media.
*- Internal Customer Advocacy
- Serve as a technical liaison into the product team for design and functional related escalations, providing technical oversight and guidance to the teams directly managing customer and partner-critical situations.
- Directly contribute to strategic relationship management for our strategic customers.
- Provide technical oversight to early access and directed access feature adoption, when applicable.
- Enhance and extend product management and engineering.
- Oversee enhancement request processes, ensuring technical, business, and financial context is well understood and influences product design and prioritization decisions.
- Develop, champion, and/or test innovative new designs from proof of concept through partnering with engineering and product management during development.
- Serve as technical subject matter expert for go-to-market planning with hyperscalers alliances teams.
- Contribute to technical market and competitive analysis.
- Lead technical analysis on install base data to equip engineering and product management to make rapid, confident decisions around use-case, design, and product reliability.
Job Requirements- 8+ years of designing, supporting, and/or operating enterprise infrastructure and operations
- 5+ years of hands-on comprehensive experience with NetApp ONTAP 9
- 2+ years of at least one “big 3” hyperscaler experience (AWS, Azure, GCP)
- Exceptional written and verbal communication skills
- Proven work experience as a Cloud Architect or similar role
- Strong demonstrated experience with complex problem solving.
- Strong experience designing for environments with stringent security requirements, including general, contractual, legal, geopolitical, and industry-specific security frameworks.
- Strong full-stack awareness from data storage up through applications and business processes, including: Operating Systems, Networking, Virtualization, Security / Governance, Finance / Cost Management
- Data-driven mindset, leveraging various data and analytics sources to make informed decisions.
- Customer obsession – demonstrated building a strong understanding of customer problems and building capabilities that help resolve their pain points.
- Ownership mentality – demonstrated end to end ownership, accountability, and a desire to lead from the front when required to achieve the desired outcome.
- Collaboration & Communication – demonstrated experience in building strong connections with customers, stakeholders, internal partner teams, and external partners.
- Experience operating within globally dispersed teams a plus.
- Experience with enterprise automation frameworks and/or programming languages a plus.
EducationAn academic degree in Computer Science; or equivalent work experience
#Sponsor
Equal Opportunity Employer:
NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.
Did you know…
Statistics show women apply to jobs only when they’re 100% qualified. But no one is 100% qualified. We encourage you to shift the trend and apply anyway! We look forward to hearing from you.
Why NetApp?
In a world full of generalists, NetApp is a specialist. No one knows how to elevate the world’s biggest clouds like NetApp. We are data-driven and empowered to innovate. Trust, integrity, and teamwork all combine to make a difference for our customers, partners, and communities.
We expect a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time off per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. We also offer financial savings programs to help you plan for your future.
If you run toward knowledge and problem-solving, join us.
USA and Canada Residents Only:
The base salary hiring wage range for this position which the Company reasonably and in good faith expects to pay for the position in the specified geographic areas or locations, is [$170,600] – [$208,500]. Final compensation will be dependent on various factors relevant to the position and candidate such as geographical location, candidate qualifications, certifications, relevant job-related work experience, education, skillset and other relevant business and organizational factors, consistent with applicable law. In addition, the position may include some of the following comprehensive benefits such Medical, Dental, Vision, Life, 401(K), Paid Time off (PTO), sick time, leave of absence as per the FMLA and other relevant leave laws, Company bonus/commission, employee stock purchase plan, and/or restricted stocks (RSU’s).
