Rose Paving LLC
National Account Manager
Are you a sales minded/client relations focused individual with aspirations to get into an outside selling role in the long term? We have a way for you to learn about our business and position yourself for growth with a company that is consistently expanding an in need of great people. Everything seems to be based in data and systems these days and we have developed an excellent system to help us harness the power of that information, all while adding a personal influence to the services we provide. If you are someone who can communicate well and work through new challenges every day with colleagues and customers... we have a role for you.
Rose Paving is a National Parking Lot Maintenance company, specializing in servicing all types of repairs and maintenance to asphalt and concrete parking lots, nationwide. We are a rapidly growing company headquartered in Bridgeview, IL with offices in Streamwood, IL, Denver, CO, Atlanta, GA, Santa Fe Springs, CA, Tampa, FL, Phoenix, AZ, Nashville, TN, Houston, TX, Indianapolis, IN and multiple office locations in the Mid-Atlantic Region.
We are actively seeking an Account Manager, who can help support our National customers. These include several big box retail companies, industrial and logistics property owners as well as Car Dealerships, grocers, etc. The role is designed to assist 1 or 2 Account Executives on our National team. This includes daily deliverables to customers, working with our operations/procurement teams and striving to provide a top-notch customer experience for our clients.
We provide a generous compensation package for an introductory position (commensurate with experience) with full benefits, 401k and a hybrid work from home schedule option (upon training completion).
Job Summary
The design of this role is to enter into the business, learn our systems, customers and procedures and work to continually improve the value we bring to our customer base. Some experience is preferred, but our company has a strong history of developing talent from within and we would be looking to continue that effort with this hire.
Along with daily communications to our customers, operations and procurement team members, this position involves:
- Scope of work development: walking sites to measure and call out needed repairs and maintenance items that can/should be performed.
- Occasional Travel to help with scope creation, client relations or project management
- Every day communication with customers regarding scheduling inquiries, project coordination, proposal items, pricing, repair/maintenance recommendations, etc.
- Punctual response times to both external customers and colleagues.
- With a high level of accuracy, input and manage data that is processed through our current system (Microsoft Dynamics).
- Consistently provide a positive, problem-solving attitude. Our culture is built on people who are always looking for a solution or a better way to execute.
Requirements
- 1-2 years of sales/account management experience or recent college grad
- Demonstrate attention to detail.
- Manage difficult or emotional customer situations.
- Identify and resolve problems in a timely manner.
- Display willingness to make decisions.
- Ability to prioritize responsibilities and manage work load.
- Pursue training and development opportunities.
- Strive to continuously build knowledge and skills.
- Share expertise with others.
- Solicit customer feedback to improve service.
- Balance team and individual responsibilities.
- Put success of team above own interests.
- Look for ways to improve and promote quality.
- Demonstrate knowledge of market and competition.
- Develop and implement cost saving measures to contribute to profits and revenue.
- Show respect and sensitivity for cultural differences.
- Promote a harassment-free environment.
- Uphold organizational core values.
- Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Commitment to long hours of work when necessary to reach goals.
Skills
- Ability to respond to common inquiries or complaints from customers, regulatory agencies or members of the business community.
- Ability to effectively present information to top management, public groups, and/or boards of directors.
- Ability to apply general mathematical concepts.
- Strong knowledge of spreadsheet software and word processing.
Contact
Rose Paving LLC
7300 W. 100th Place
Bridgeview, IL 60455
www.rosepaving.com
