The CSC ServiceWorks Story We’re the leading provider of commercial laundry services, consumer services technology, and air-vending and EV solutions throughout the United States and Canada. Our Best-in-Class team of 2,500 dedicated professionals’ benefit from work that’s steady (but never boring), time to enjoy what matters, appreciation and rewards in return for hard work and accountability, and support in growing a fulfilling career. Overview Position Summary: The Solutions Architect will be a key and pivotal player with designing, building, and supporting applications that enhance various applications associated with the D365 platform. This role requires a deep understanding of the D365 platform, focusing on either of the modules associated with Supply Chain, Finance and Operations and or Field Services. The goal is to develop solutions that optimize and improve customer satisfaction and increase operational efficiency. The ideal candidate will be responsible for the entire lifecycle of the applications, from conception through deployment and ongoing support, ensuring seamless integration with other business systems and alignment with the company’s strategic objectives. Key Job Responsibilities: • Gain alignment with senior leadership and establish credibility with key stakeholders by demonstrating a sound understanding of business objectives and goals. Leverage understanding to ensure technology roadmaps are maintained with timelines, impacts, and dependencies communicated. • Design and architect D365 solutions tailored to the needs of field operations, ensuring robust functionality and scalability. • Lead the implementation and customization of the D365 Supply Chain module, including integration with existing systems and data migration. • Collaborate with stakeholders to gather requirements, translate business processes into system designs, and ensure that the solutions meet business needs. • Monitor and optimize the performance of D365 applications, ensuring they deliver maximum efficiency and reliability. • Provide expert guidance and support to the development team, overseeing the coding, testing, and deployment of D365 solutions. • Manage the relationship with Microsoft and other technology vendors to ensure the organization receives the best service and technology solutions. Key Management Responsibilities: • Manage project timelines, resources, and budgets to ensure successful implementation of D365 solutions. • Lead, mentor, and support a team of developers and analysts, fostering a collaborative and productive work environment. • Communicate effectively with IT leadership and business executives to align D365 solutions with broader business goals. • Establish best practices and standards for the development and maintenance of D365 applications. • Conduct regular reviews and updates of D365 solutions to ensure they adapt to changing business needs and technology advancements. • Strong interpersonal skills including excellent written and verbal communication skills; listening and critical thinking; presentation skills, facilitation skills. • Ability to establish effective working relationships with stakeholders at all different levels. • Flexibility during organizational and/or business changes. • Effective problem-solving skills with attention to detail. • Customer Service oriented. • Effectively disseminates information to appropriate audiences verbally and in writing. • Ability to actively gather appropriate level of participation and input to decision-making and foster it within teams. • Excellent proficiency in a variety of platforms including databases, cloud native architectures and paradigms, continuous build, testing, and deployment platforms. • Effectively influences IT senior leaders and business leaders on industry trends and emerging technologies in anticipation of new business processes and systems; challenge the status quo in support of the technology direction. • Excellent problem solving, root cause analysis skills. • Able to readily diagnose system deficiencies and independently design and implement effective solutions to complex technical problems. • Exceptional management & organizational skills enabling real time prioritization, an effective intake process for the team and a strong ability for holding the team accountable to results. • Demonstrated ability to take ownership and manage technical projects, including identification of project scope, requirements, deliverables, and coordination of project design and implementation activities. Benefits & Perks Work Life Balance! 75% Employer Contribution to Medical, Dental, and Vision insurance Health Savings Account with Employer Contribution Year-round Work & Paid Training Company Paid Life, Short-term, and Long-term Disability Insurance 401k with generous Company Match Paid Time Off (PTO) & Holiday Pay Flexible Spending & Health Savings Account Employee Discounts: Travel, Theme Parks, Home & Auto Insurance and more! Education Reimbursement Program Paid employee Referral program What we’re looking for Required Education & Experience: • Bachelor’s degree in Computer Science, Information Technology, or related field; Master’s degree is a plus. • Certified in Microsoft Dynamics 365, with a focus on Supply Chain. • At least 5 years of experience in systems architecture and design, specifically with Dynamics 365 or similar ERP/CRM systems. • Proven track record in managing and implementing complex D365 solutions, particularly in Supply Chain management. Required Knowledge, Skills, and Abilities: • Experience with Azure Cloud • Expertise in Microsoft Dynamics 365 and related technologies, with a strong focus on the Supply Chain module. • Strong analytical and problem-solving skills, capable of creating innovative solutions to complex business challenges. • Excellent leadership and team management skills, with an ability to motivate and guide teams. • In-depth understanding of Supply Chain and business processes. • Strong communication and interpersonal skills, capable of working closely with both technical teams and business stakeholders. • Proven ability for working with a large and diverse group of personnel within field of expertise and providing direction for resolving complex work assignments. • Must be knowledgeable of best practices for utilizing technology, automation, and various software applications in order to achieve the highest level of productivity. • Excellent written and oral communication skills, including the ability to make effective presentations to senior management, must also be demonstrated. Influencing and Negotiating skills are important requisites for this role. • Ability to read, analyze, interpret, and understand general business periodicals, professional journals, technical procedures, financial reports, legal documents, or governmental regulations • Ability to write reports, business correspondence, and procedure manuals • Ability to work with a variety of mathematical concepts • High-level ability to define problems, collect data, establish facts, and draw valid conclusions • High-level ability to interpret a variety of instructions • Strong Microsoft Office skills Physical Requirements: • Long periods of sitting • Telephone and computer work • May require occasional heavy lifting of boxes CSC ServiceWorks is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, veteran or other protected status. Minimum Salary USD $110,000.00/Yr. Maximum Salary USD $140,000.00/Yr.
