West Creek 7 (12077), United States of America, Richmond, VirginiaPrincipal Operations Coordinator - Treasury Management Quality Control
Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Commercial Ops role may be the role for you! You must be within 50 miles driving distance from one of our Capital One hubs in Richmond, VA or Plano, TX.
Commercial Client Operations (CCO) is one of the largest divisions in the Commercial Bank, this team’s scope is horizontal across the bank and as such it supports numerous critical processes and transactions. By incubating innovative solutions and embracing technology, this team creates an unforgettable and unparalleled experience for our associates and clients. One of the most impactful groups in the CML Ops team is the Treasury Management team.
The Principal Coordinator values and fosters a spirit of teamwork and cooperation across value streams, sharing best practices. As an entry level position in Treasury Management, you will serve as a remediation, dual review, research and resolution, internal and external associate. You will be a member of a small team focused on remediating and responding to reported data collection gaps and examining trends in an effort to maintain accurate data.
This role will require ongoing interaction with Client Onboarding and Activations.
Job Description:
At the Principal Coordinator level, you will be a team member in a dynamic, fast-paced environment. You will need to have exceptional communication skills (verbal, written, presentation, and interpersonal), a positive mindset and attention to detail. You will be required to balance risk to Capital One while delivering an industry-leading experience to clients.
This individual’s responsibilities will include:
Oversee a high volume of Quality Control for Treasury Management Onboarding and Pricing setups
Effective execution of client outreach and transaction Dual Review (Quality Control)
Work effectively with other teams, partners and leaders to implement strategies that will increase quality and uncover meaningful customer insights/improvement opportunities
Execute job duties following policies, standards and/or procedures within target turnaround times and quality levels; bring awareness to management any constraints or concerns
Keep internal and external stakeholders (client, sales, service, operations, product) informed of status, risks and issues to delivery
Proactively identify, communicate and participate in any process enhancement opportunities
Leverage exceptional decision making skills and ability to follow procedures in order to mitigate risk
Contribute to team goals and actively questions decisions and assumptions to elevate team performance
Navigate Internal database and input customer information
Effective time management and organizational skills
Work on building out our well-managed journey
General knowledge of deposit and treasury management products
Proactive about their own development and learning with an optimistic, growth mindset
Desired Attributes and Skills: we seek associates who are:
Deliver timely, error-free work
Intellectually curious, inquisitive, and open minded
Integrated thinkers and creative problem solvers
Exceptional and confident communicator
Motivated to achieve results through teamwork and collaboration
Fluid in adapting to and embracing change for themselves and with others
Work from Home Technology Requirements:
A secure home office environment that is free from background noise and distractions
A reliable private internet connection that is not supplied via cellular data or hotspot
A private network that is password protected where you have ownership or line of sight to every device on the network
Internet service must be provided by Cable or fiber Internet Service Provides (ISP)
Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions
ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred
To validate ISP speeds from a Chrome browser, go to www.google.com, type Speed Test and run from the Google landing page
Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met
Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.
Work from Home Living Requirements:
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 2 years of financial services, bank operations or client service experience
At least 1 year of experience in Google Suite (Sheets, Slides, Docs) or Microsoft Office (Outlook, Excel, and Word)
Preferred Qualifications:
Bachelor’s Degree or Military experience
1+ years of experience with Treasury Management
2+ year of experience with Salesforce
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
#CommOps
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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