West Creek 4 (12074), United States of America, Richmond, VirginiaPr. Associate, Enterprise Crisis Management, Enterprise Services Risk (ESR)
Are you a problem solver seeking an exciting challenge? Can you build relationships as well as develop and implement innovative solutions? Are you ready to work on the front line of a top 10 Bank? Come be a part of an organization that’s dedicated to helping Capital One identify, manage and effectively mitigate risk – for our customers, our communities and our associates.
You will be part of a growing, talented team responsible for providing oversight for the crisis management framework for the enterprise. You will support critical team functions including, operational crisis management, training and exercise program development and delivery, and well-managed program governance that can meet the challenges of second and third line partners as well as regulators.
As a Principal Associate for Capital One Enterprise Crisis Management, you will apply your leadership and analytical skills to directly support the company’s several crisis management teams. You will act as a thought leader and trusted advisor working across the enterprise to identify opportunities and develop solutions for strengthening crisis practices to maintain and mature Capital One’s ability to manage incidents and events.
We are seeking dedicated, disciplined professionals who excel in a close-knit team environment. This person should have excellent communication skills, attention to detail, and have the ability to adapt to change quickly. The ability to influence up is key to success in this position. This is an excellent opportunity to continue growing in the risk, governance and process fields and will provide great exposure to the broader Capital One organization.
General Responsibilities:
Develop and leverage key relationships with stakeholders and facilitate collaboration across the enterprise
Create and maintain formal process documentation that can withstand challenge, audit, and exam
Excel at automation and/or risk-reduction of manual processes
Conduct and facilitate planning efforts across crisis partners and teams
Support training and exercise development and execution
Support and lead ECM responses to incidents and events
Participate in the development of a comprehensive annual strategy
Collecting data and information, using analytics and reporting to provide transparency to senior leadership and executives
Identify and implement process improvements driving issue resolution and risk mitigation activities
Acting as a subject matter expert to effectively partner with customers to achieve desired outcome or improvement by clarifying needs and providing appropriate solutions
Basic Qualifications:
Bachelor’s Degree or military experience
At least 2 years of experience in project or program management
At least 2 years of experience engaging with operational controls or risk management frameworks
Preferred Qualifications:
Bachelor’s Degree
4+ years of crisis management, business continuity management, or a related discipline
4+ years of experience supporting internal stakeholders
1+ years of experience in fast-paced, highly-adaptive roles
1+ years of experience in facilitating and leading discussions across disciplines and all levels of seniority
1+ years of Google suite experience
1+ years of experience in controls development, controls management, and reporting activities
Strong organization skills and ability to support multiple projects simultaneously
Strong relationship building skills, customer focus and ability to collaborate across teams to deliver
Excellent verbal presentation and written communication skills to confidently interact with and lead meetings at all levels, including executives
Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.
New York City (Hybrid On-Site): $134,100 - $153,000 for Prin Assoc, Cyber Risk & Analysis
Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.
This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections ; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
