Lincoln Electric is the world leader in the engineering, design, and manufacturing of advanced arc welding solutions, automated joining, assembly and cutting systems, plasma and oxy-fuel cutting equipment, and has a leading global position in brazing and soldering alloys. Lincoln is recognized as the Welding Expert™ for its leading materials science, software development, automation engineering, and application expertise, which advance customers' fabrication capabilities to help them build a better world. Headquartered in Cleveland, Ohio, Lincoln Electric is a $4.2B publicly traded company (NASDAQ:LECO) with over 11,000 employees around the world, with operations in 71 manufacturing and automation system integration locations across 21 countries and maintains a worldwide network of distributors and sales offices serving customers in over 160 countries.
Location: Remote - North Carolina - Charlotte, NC, United States (US)
Employment Status: Hourly Full-Time
Function: Customer Experience
PRIMARY FUNCTION
Responsible for providing field service and support including, installation, maintenance, and training on various types of industrial automation equipment. Service & support activities will be performed both on-site at a customer’s facility or in-house at a company owned location. Core objective of high level of attendance and successful completion of Lincoln Automation Field Service Technician Trainee program.
RESPONSIBILITIES
- Provide support for system installs and maintenance.
- Deliver a consistent, positive, and exceptional customer service experience.
- Work environment may be individually focused or working with a team.
- Take initiative to meet challenging project timelines and budgets.
- Ability to travel as required (install, start-up, or field support) to successfully complete projects.
- Ability to support all aspects of equipment install (Rigging, alignment, wiring, startup, etc.)
- Complete all work related documentation on time.
- Participation in “soft skills” trainings to develop strong customer-facing capabilities.Assist in any other activities that help to support ongoing strategies.
BACKGROUND EXPERIENCE
- Preferred experience in robotic processes.
- Preferred Hydraulic/Pneumatic/Lubrication system troubleshooting experience.
EDUCATION/TRAINING/EXPERIENCE
- Minimum requirement: High school diploma or GED (technical or vocational school preferred)
- Preferred: Associates degree focused in electrical, mechanical, mechatronics, or robotics
PHYSICAL DEMANDS
While performing duties of job, employee is occasionally required to stand; walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Repetition with activity; computer work. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT
The work environment is inside manufacturing facilities. Proper person protective equipment (PPE) is required at all times while in manufacturing facilities. The noise level in the work environment is usually moderate.
Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.
