Description:
TECHNICAL SALES/SERVICE REPRESENTATIVE
(Driving required)
Why Work for Painters Supply & Equipment?
- 401(k) program with company match
- Generous benefits package for full time employees:
- Medical, Dental and Vision
- Company paid life and disability insurance
- 3 weeks Paid Time Off
- Competitive compensation program
- A great work environment with career advancement opportunities!
In business since 1952, Painters Supply & Equipment, Co. is a leading distributor of automotive and specialty paints, coatings, associated products and equipment in the automotive refinish and specialty coatings market. Painters Supply has expanded to more than 72 stores in 14 states, servicing over 10,000+ customers. We are seeking dedicated and talented people to help provide industry-leading service to our customers and to support our company's fast growth!!
As a Technical Sales/Service Representative, this position will be familiar with all products, their application and preparation to assist customers with proper product selection while providing excellent customer service and sales support efforts.
Requirements:
ESSENTIAL DUTIES:
I. Sales Support
- Familiarize self with all products, including their application and preparation.
- Assist customer in proper selection and application of product to develop expert relationship.
- Support sales reps/stores with technical, sales and marketing assistance as needed.
- Further knowledge/skills regarding sales techniques and methods.
- Assist in color verification and field color formulations.
- Assist store operations with internal training at all levels.
- Develop training aids and implement as needed to effectively communicate information.
- Assist customers in set up and implementation of mixing systems.
- Allow self to be readily accessible to customer for advice/assistance through use of cell phone, etc.
- Build/manage relationships with Territory Managers (TM), Store Managers, etc.
- Identify potential problems and work through with sales and operations support network.
- Give immediate attention to customer comments and complaints, and advise Region Manager of such.
- Know and understand competitive advantages.
- Actively seek to become key knowledge source for Customer regarding automotive products.
- Support sales effort by analyzing sales potential and development of new and existing accounts.
II. Management
- Control expenses, remaining within budget, and maintain required records/documentation and submit as required by management.
- Further knowledge of automotive, industrial, and fleet finishing industry through company training, trade journals, seminars, etc.
- Efficiently budget technical support calls to ensure the best use of time and company resources.
- Know, understand and perform to all aspects of the Quality Management System Manual.
- Know paperwork flow and provide documents as required.
- Know sales goals and formulate plan of action to attain or surpass figures.
III. Marketing
- Collect reliable customer and territory information.
- Identify current market competitors and their strengths and weaknesses.
- Know Painters Supply and Equipment Co.'s competitive advantages.
- Read and interpret market information and identify opportunities.
- Participates in special project assignments and completes other duties as assigned.
- Develop, implement, and maintain action plans to meet and exceed targeted revenue and profitability targets for both existing and new customers.
- Prepares sales call reports, proposals, quotations, forecasts, and business plans.
ADDITIONAL DUTIES:
- Answer telephone in a professional manner, answer questions knowledgeably and/or take customer orders per QMS Work Instructions.
- Conduct self in a professional manner to ensure customers' quality and service expectations are met.
- Operate vehicle in accordance with all state, provincial and federal laws while maintaining an acceptable personal driving record. Employee is required to carry Automotive Insurance per the company policy.
- Assist in the store during times needed, i.e. vacation, personal, medical absences, etc.
- Assist with inside customer service, as needed, including servicing customers and/or processing their orders per the QMS Work Instructions.
- Process sales transactions using POS devices and company policies and procedures.
- Perform other duties as assigned.
PHYSICAL REQUIREMENTS:
Employee is required to lift and carry approximately 25 – 50 lbs. frequently and 75 – 100 lbs. on occasion. The employee will spend approximately 20% of the time sitting, 60% standing, 10% walking, 10% stooping, climbing and kneeling. In those stores where the employee is required to mix paint, the employee must be able to perceive color differences and wear safety equipment as required. Must be able to tolerate non-toxic paint odors. Must be able to physically demonstrate paint and associated products by utilizing various product delivery systems such as spray guns and other related equipment.
TRAINING REQUIREMENT:
Listed below are the minimum training requirements necessary to become certified in this position.
- Required Courses - Product Training Courses
- RIGHT-TO-KNOW Training (U.S.), WHIMIS (Canada)
- Safety Training
- Personal Protective Equipment (PPE)
- Quality Management System (QMS)
Attend various manufacturer training seminars and/or training schools. Seminar may be conducted after normal business hours. Training schools may require overnight travel up to five (5) days.
OTHER REQUIREMENTS:
- High School or the equivalent is required. College degree is preferred, especially in the business/marketing area.
- Prior sales experience in related industry preferred.
- Knowledge of product technology and product application usually obtained through one or more years experience in other company positions or related experience in the Automotive Refinishing industry preferred.
- The employee must be able to dedicate sufficient work time to achieve and/or surpass job requirements.
- Ability to work all scheduled hours as needed. If usage of employee's own vehicle is required for company business, employee must obtain appropriate insurance per company policy.
- Employee must be licensed to operate vehicle in accordance with state, federal, and provincial law. Must have acceptable driving record from DMV/MTO.
We are and Equal Opportunity/ Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
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