Description:
Summary
Under the direction of the Guest Relations Manager the Wayfinder performs daily directional guidance to guests to create a seamless traffic flow throughout the gardens. The Wayfinder will also provide historical, garden, lore, and daily event information based on specific areas of the gardens. The Wayfinder focuses on both the quality of the guest experience as well as ensuring Rock City guidelines for guest traffic and information.
Responsibilities
· Delivers excellent guest service to internal and external customers in line with the organization's mission, culture, and values.
· Models appropriate guest and partner interaction at all times.
· Ability to provide an exciting guest experience while being directional along the path of the gardens.
· Adheres to all policies and procedures at all times.
· Proactively engages with guests throughout the gardens.
· Memorizes script, historical, location, and daily information and delivers the information effectively and with enthusiasm to all interested guests.
· Maintains scheduled shifts and Wayfinding zones as directed by Guest Relations Leadership, and Manager.
· Performs duties as directed outside in all weather conditions and temperatures.
· Assists with event and seasonal set up and operations as assigned.
· Performs other duties as assigned by management.
Requirements:
· At least 1-year previous experience hospitality, guest service or related field and willingness to receive training.
· Proficiency in time management.
· Possess a kind personality, the desire to contribute to a great team, and willingness to learn or improve skills.
· Ability to display a professional, engaging, and polite image to guests and team partners.
· Ability to speak effectively in one-on-one and small group situations knowing that your feedback and input is important to the team.
· Ability to read and understand operational documents.
· Ability to work effectively with a team in a fast-paced, efficient, environment.
· Ability to add, subtract, multiply, and divide. Ability to perform these operations using units of American money.
· Ability to provide a flexible schedule to work nights, weekends, holidays, and special events as needed.
· Required to regularly use hands and fingers. Ability to lift/move up to 15 pounds. Required to walk, stoop, kneel or crouch frequently. Must be able to stand regularly.
Compensation details: 11-11.25 Hourly Wage
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