Description:
We are seeking dedicated and detail-oriented individuals to join our team as Employee Success Associates. As a key member of our team, you will be responsible for administering leaves of absence and ADA claims for multiple clients, ensuring compliance with federal and state leave laws. This role requires excellent customer service and communication skills, willingness to learn and adapt, and the ability to coordinate effectively with various stakeholders.
Job Title: Employee Success Associate
Reports To: Operations Manager
FLSA Status: Non-Exempt
Learn about Gold Standard service delivery while focusing primarily on the simplest leave types.
Job Duties and Essential Functions:
- Administer a full workload of leaves of absence and ADA claims for multiple clients, per client policies, while adhering to federal and state leave law regulations.
- Leave administration includes, but is not limited to, confirming leave eligibility, reviewing medical documentation, communicating with healthcare providers, client employees and members of the HR team, and confirming return-to-work.
- ADA administration includes, but is not limited to, engaging in the interactive discussion process on behalf of the client, documenting the process, seeking clarification as necessary, and acting as a resource for a client as they assess the request for accommodations on a case-by-case basis.
- Provide excellent customer service by answering phones, responding to emails, and communicating effectively with clients' employees in a timely manner - answering questions regarding leave entitlement, client policies, and benefits.
- Coordinate effectively with Claim Specialists to ensure that employee claims are adjudicated timely and accurately.
- Draft and send letters to employees regarding leave entitlement, disability benefits, and/or the interactive discussion process.
- When applicable, initiate return-to-work accommodations while adhering to relevant federal regulations.
- Maintain high quality employee leave and ADA files according to set standards and naming conventions.
- Able to take on additional work with short notice (e.g. client needs to be taken over on short notice due to business needs).
- When required, coordinate between short-term disability insurance carriers, worker's compensation insurance providers, and the employee.
- Participate in client meetings, company-wide off-site meetings, and training programs which may require some infrequent travel.
- Available to back up multiple accounts.
- Perform other duties as assigned in order to meet business needs.
- Expected to work 40 hours per week.
- Expected to report to the office five days per week; at six months of tenure, the ability to work a hybrid schedule including at least two days in the office per week is assessed based on performance. Hybrid work schedules are subject to change depending on performance and business needs.
- Perform above duties in the office between regular business hours: Monday to Friday, 8am to 5pm (EST)
Requirements:
- A four-year college degree.
- Proficient typing and strong knowledge of MS Word.
- A passion for excellent customer service.
- Ability to prioritize tasks and focus on the most important ones.
- Ability to communicate effectively with colleagues, leadership, clients, and employees.
- Have a system for keeping track of work to ensure that the work is done on time and accurately.
- Ability to identify and solve problems quickly and efficiently.
- Willing to learn and take on new challenges.
- Takes the initiative to understand the why behind things.
- Receptive to feedback and embraces continuous improvement.
- Planning ahead, managing time well, being on time, and thinking of better ways to do things.
- Being helpful, respectful, approachable and team-oriented, building strong working relationships and contributing to a positive work environment.
- Excellent follow through and common sense.
- Excellent attention to detail.
- Strong organizational, quantitative, and verbal/written communications skills.
- Ability to comprehend a variety of informational documents including, but not limited to, disability plan documents and client leave policies.
- Ability to comprehend and interpret a variety of reference books and manuals including administrative manual, personnel policies, and state and federal regulations.
- Ability to keep abreast of any changes in law, policy, methods, procedures, etc. as they pertain to clients.
The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required for the position.
At The Larkin Company, we are committed to creating an inclusive and diverse work environment. We are proud to be an equal opportunity employer and do not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristics. We believe that diverse perspectives and experiences drive innovation and success. All qualified candidates are encouraged to apply.
The salary for this position is determined based on several factors, including relevant skills and experience, industry knowledge, market rates, geographic location, and internal equity. We aim for transparency and fairness in our compensation practices and welcome any questions during the hiring process.
Compensation details: 50000-60000 Yearly Salary
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