Job Description
Our agents earn an hourly base pay of $18.00 along with lucrative commission and incentives for a target hourly earnings of $31.23/hour or $64,960 annually. Our Top performers earn upwards of $81,000, plus incentives. You may also qualify for free internet, TV and phone services (restrictions do apply).
The Telesales Representative position is an Outbound Telemarketing Sales position within the Spectrum Business team. Individuals in this position are responsible for understanding Spectrum Business products and services (Internet, Voice & Video) for the purpose of selling to new acquisition prospects and upselling existing Spectrum Business customers via outbound calling in a call center environment.
MAJOR DUTIES AND RESPONSIBILITIES
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- Effectively sell Charter products and services to new and existing prospects.
- Consistently achieve a monthly sales quota by adding new lines of service (Primary Service Units; PSUs).
- Meet established activity targets and key performance indicators, including outbound calls per day, follow up calls, quotes sent, sales, and connects, etc.
- Handle all prospects with courtesy and professionalism; Establish and maintain a high level of prospect satisfaction in all interactions.
- Act as a product consultant when promoting, recommending and selling the value of Spectrum Business products and services.
- Inform prospects of our product pricing model and Spectrum Business competitive advantage compared to other service providers.
- Effectively balance new lead generation versus follow up efforts. Create a strong follow-up plan that will allow for greater efficiency and increased sales conversion rates.
- Ensure database information is accurate and complete.
- Perform other duties as requested.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
- Ability to read, write, speak and understand English.
- Ability to communicate orally in a clear, concise and professional manner.
- Ability to listen and interpret the needs of the prospect.
- Ability to conduct a needs analysis (consultative approach), overcome objections, develop a strong sales pitch and effectively close sales.
- Ability to show proper judgement and initiative.
- Ability to manage multiple prospects, pay close attention to detail, respond quickly to changing business needs and prioritize and organize effectively even when volume and workload exceed expectations.
- Ability to effectively use and multitask with a personal computer; utilize job-specific software applications and other office equipment such as telephone/dialer, headset, copier, fax and calculator.
- Must effectively work independently as well as with others.
- Knowledge of commercial internet, video, data, and telephone products and services.
- Proficient in MS Office and related software applications.
Required Education
- High School Diploma / GED or equivalent
- Required Related Work Experience and Number of Years
- Customer Service and/or Telecommunication Sales Experience - 1+
PREFERRED QUALIFICATIONS
Preferred Related Work Experience and Number of Years
- ICOMS and/or CSG work experience, or experience with similar billing software - 1+
- Customer Service and/or Telecommunication Sales Experience - 2+
WORKING CONDITIONS
- Office work environment where employees may need to be seated for long periods of time while using a telephone headset and computer.
- Exposure to moderate noise levels.
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Here, employees don t just have jobs, they build careers. That s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
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