Would you like to help implement innovative cloud computing solutions and solve the world's most complex technical problems? Do you have a deep passion and desire to engineer and operate the world's largest cloud computing infrastructure to provide a better world for future generations?
At Amazon Web Services (AWS), you have the opportunity to help individuals and businesses take their computing infrastructure and applications into the Cloud. AWS has gained a reputation for innovation with a fast pace release cycle delivering hundreds of features a year, and AWS Support is one of the largest and fastest growing AWS business units.
Don't be confused by the name. We are a highly technical, innovative organization revolutionizing the way customers engage and seek help from AWS. Our customers include very large Enterprises (e.g. NASDAQ, Adobe, Kellogg's, Unilever); Public Sector (e.g. NASA JPL, Stanford) as well as fast growing businesses and internet companies (e.g. Netflix, Airbnb). We will redefine the word "support" and lead the industry with best in class technology. The AWS Support organization is global with team members in 20 locations around the world. The organization is a self-standing business with revenue and P&L responsibility.
We are looking for a strong Systems Development Engineering and Operations Leader to lead an established team in the Amazon HQ2 location. A successful Systems Development Engineering Manager in the AWS Support organization will do much more than lead teams of Systems Development Engineers in writing code, launching new features, and triaging problems. You will set the standard for automation and working at scale, dive deep into technical issues, and work diligently to improve the customer experience. You are a believer in the dev-ops model of service engineering, and you are excited to run operations in an environment where developers don't toss problems over the wall. And you are happiest when you are working with empowered, world-class engineers to meet world-class challenges. Finally, with your strong ownership bias, you have an infectious desire to continually improve how things are done.
The ideal candidate will also have deep experience working with Linux, preferably in a large scale, distributed environment. You understand networking technology and how servers and networks inter-relate. You regularly take part in deep-dive troubleshooting and conduct technical post-mortem discussions to identify the root cause of complex issues. You have experience in managing teams to drive highly efficient and automated service builds.
This position requires that the candidate selected be a U.S. citizen and must currently possess an active Top Secret security clearance. The position further requires that, after start, the selected candidate obtain and maintain an active TS/SCI security clearance with polygraph and satisfy other security related requirements.
Key job responsibilities
In this role you will have the opportunity to:
- Lead the deployment and operation of AWS Support Services in regions with specialized needs.
- Leverage tooling and knowledge of the team to raise the bar on efficiency and automation of deployments.
- Report on the health of these services at an executive level
- Drive root cause analyses, and coach others on doing them, in collaboration with software development teams, as well as leading local development to improve operational performance
- Drive continual improvement in systems operations through tool building and automation
- Participate in the definition of the roadmap for our services - including brand new ones - in collaboration with our product managers, other development and engineering managers, and engineers
- Define and drive projects and report on their progress
- Meet with customers to develop relationships and clarify requirements and schedules
- Create and refine the staffing and support plan for these regions
- Collaborate with and learn from world leaders in distributed systems development and operations
- Work in an environment where operational excellence is truly the first priority, and where the degree of automation is astounding
About the team
Inclusive Team Culture:
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon's culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
Work/Life Balance:
Our team puts a high value on work-life balance. It isn't about how many hours you spend at home or at work; it's about the flow you establish that brings energy to both parts of your life. We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship & Career Growth:
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. Our senior members enjoy one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.
BASIC QUALIFICATIONS - Bachelor's degree, or CSSLP (Certified Secure Software Lifecycle Professional)
- 5 + years of experience as the systems engineering and operations leader for an Internet service or leading edge IT organization
- 7 + years of relevant hands-on systems engineering and administrative experience in networking, storage systems, operating systems
- Current, active US Government Security Clearance at the Top Secret level
PREFERRED QUALIFICATIONS - Demonstrated success building and leading teams.
- Systems engineering fundamentals (networking, storage, operating systems)
- Leading development life cycle processes and best practices, esp. in the areas of deployment automation and monitoring
- Mentoring/training systems engineers
- Communication skills, both written and verbal
- Deployment and usage of monitoring systems
- Leading software development organizations in a "DevOps" model
- Exposure with distributed systems at scale
- Forecasting and capacity planning systems
- Experience with Agile engineering practices (Kanban, continuous delivery, etc.)
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit
