About Commonwealth Joe
Commonwealth Joe Coffee Roasters (CWJ) is a DMV-based coffee company delivering award-winning cold brew where people work, live, and play. We have a flagship cafe located in Arlington, VA, a roastery and brewery located in Beltsville, MD, and a remote corporate team. At Commonwealth Joe, we are committed to redefining the coffee experience by delivering award-winning cold brew coffee across the U.S. Our dedication to innovation and excellence drives us to continually explore new ways to serve our customers and communities.
At Commonwealth Joe, we believe in making amazing coffee approachable and accessible to all. We are a group of passionate coffee lovers with diverse backgrounds and interests. However, one thing we all share in common is our mission to live out Commonwealth Joe's company values in every interaction we have with each other, our customers, and our community. Learn more about our company values, here.
About the Role
The Café Manager is the leader of the retail store. All team members in the store report to the Café Manager. Leading the development of professionalism, craftsmanship, high-quality coffee, and customer service excellence are priorities. The Café Manager works with leadership to identify and set goals for the store. Café Managers are responsible for managing payroll, store targets, hiring, onboarding and training. Café Managers become coffee experts and represent the face of Commonwealth Joe Coffee Roasters. They are proficient with every role within the coffee shop.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
- Accountable for the monthly and quarterly financial, product and brand objectives at the store.
- Leads and directs the team to develop goals, align priorities and execute initiatives in line with the financial, product and brand objectives.
- Maintains strong communication pathways through regular team meetings.
- Maintains close, trusting relationships with subordinates, and facilitates honest, open communication across team members.
- Surmounts daily challenges at the retail store, ever present and ready to help the team.
- Develops and maintains operational checklists and procedures at the retail store.
- Manages monthly COGS targets through inventory management, intelligent purchasing, data analysis, waste management, and other techniques.
- Manages monthly labor targets through schedule management, raise deployment, working behind the bar, and other techniques.
- Manages the recruitment, hiring, onboarding and termination of all team members in the store.
- Manages and coordinates staff training and development with the Education team.
- Accountable for maintaining high quality standards, speed of service, and team effectiveness.
- Works with the Cafe Director and other teams to creatively engage the community, online and offline, deepening relationships with regular customers, welcoming new customers, and building relationships with neighboring businesses.
- Coordinates regular equipment maintenance between the team and contractors.
- Maintains a high degree of professionalism and customer experience while on and off shift.
- Knowledgeable and capable in any role within the retail environment.
EDUCATION and EXPERIENCE
- High School or GED required.
- Management experience with at least 2 years of experience leading teams.
- Experience working in a retail and/or service industry environment. Experience working in a Café preferred.
- High attention to detail and high standards for quality and presentation
- You are an excellent verbal and written communicator, capable of connecting with a large variety of skill sets and perspectives.
Other Qualifications
- You are passionate about coffee, experience, and high hospitality.
- Has a “can do” mentality, and seeks the best solution to achieve objectives
- You are a quick learner, deeply analytical, detail-oriented, and a problem solver.
- You are able to separate out the details and maintain visibility into the big picture.
- Ability to prioritize multiple responsibilities effectively.
- Attentive to details with patience and determination to explore the problem and all of its elements through to a solution.
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