Job Family:
Admitting Representative
Travel Required:
None
Clearance Required:
None
What You Will Do:
This position is located at Community Memorial Hospital in Ojai, CA. Must be able to work assigned shifts onsite hospital Emergency/Main Admitting; 12-hour shifts, 8-hour shifts, 1st, 2nd and 3rd shift as assigned. Some holiday and weekend work when needed. Work a stand-by rotation monthly.
Provide efficient, timely, courteous registration services to ensure a high level of customer service.
Create a positive impression for each patient, family member, visitor or staff while performing the tasks of pre-admitting, admitting and/or registering, routing or escorting patients, family or visitors.
Primary responsibility is to assist patients and their families in accessing services and to act as an advocate and navigator until the patient is handed off to clinical staff.
Provides excellent customer service to all individuals.
Performs registration, arrival, and check-in functions upon a patient presenting for service.
Collect all necessary patient, demographic, and insurance information/documentation to ensure a
patient is completely registered within the patient registration systems.
Obtain all necessary patient signatures and information at time of arrival.
Escalates any advanced or complex registrations to a more experienced team member.
Performs real-time insurance eligibility and benefits verification for all patients.
Verifies insurance benefits; explain financial requirements to the patient or patient
representative, and collects any outstanding patient portion at the point of service.
Performs collections and cashiering functions and refers patients to Financial Counseling when appropriate.
Ensures that all activities related to hospital collection activities meet department requirements.
Serve as preceptors/trainers to orientee.
Serves as a mentor to new associates and assist in new employee orientation.
Performs Inpatient Admission Admitting duties that include determining in and out of network benefits, review of the EMR Inpatient status tracking feature and the attainment of Important Message for Medicare patient signatures.
Performs carve outs as it relates to observation admission services, determines in and out of network benefits as it relates to observation stays, review of the EMR Observation status tracking feature and the attainment of patient signatures as they relate to observation patient stays.
Performs other duties as assigned.
What You Will Need:
What Would Be Nice To Have:
One (1) year of hospital Patient Access experience
One (1) year of Customer Service experience
Data Entry experience
Familiarity to Health Plans/Insurances
Bilingual in English and Spanish
The annual salary range for this position is $37,600.00-$56,400.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.
What We Offer:
Guidehouse offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects our commitment to creating a diverse and supportive workplace.
Benefits include:
Medical, Rx, Dental & Vision Insurance
Personal and Family Sick Time & Company Paid Holidays
Position may be eligible for a discretionary variable incentive bonus
Parental Leave
401(k) Retirement Plan
Basic Life & Supplemental Life
Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
Short-Term & Long-Term Disability
Tuition Reimbursement, Personal Development & Learning Opportunities
Skills Development & Certifications
Employee Referral Program
Corporate Sponsored Events & Community Outreach
Emergency Back-Up Childcare Program
About Guidehouse
Guidehouse is an Equal Employment Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, citizenship status, military status, protected veteran status, religion, creed, physical or mental disability, medical condition, marital status, sex, sexual orientation, gender, gender identity or expression, age, genetic information, or any other basis protected by law, ordinance, or regulation.
Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco.
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1- or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.
