Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
The Optum Technology Digital Leadership team is transforming Optum to be an industry-leading Consumer brand, delivering personalized digital solutions that empower direct to consumer digital first experiences that educate, guide and empower consumers to the right care across all lines of business for Optum.
The Senior Director of Identity Solution is a key leadership role, responsible for the digital consumer experience, customer success and security for enterprise identity solutions that will serve as the company’s next generation AuthN solution. Realize the vision of creating the “most inclusive and helpful identity in healthcare”. You will be part of UHG Consumer Engineering Organization that works across UHC and Optum consumer digital assets to serve their authentication needs.
Candidates for this role will be responsible for driving the engagement and discussions with Identity stakeholders, UHC and Optum Business leadership, Senior OT leadership (ELT/SLT) and represent identity engineering in leadership meetings, present engineering roadmaps and critical initiative updates.
You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:
- Define the digital technology strategy for the identity services and help to build frictionless, secure, and helpful authentication experiences
- Accountable to lead engineering team to drive platform strategy , identity security posture for organization and outcomes like success rate for user registration and login
- Influences and works across multiple departments or LOBs to solve broader organizational issues
- Create a data driven culture using real time site telemetry and consumer insights to continuously improve the performance and reliability of the sites
- Collaborate and drive discussions with product and customer success Ops team to understand user experience challenges in the context of Authentication and Authorization and propose solutions
- Formulate and lead both near-term and long-term technology operations processes and lead automation efforts to reduce manual efforts and improve quality including issue and problem management
- Determines the capabilities and gaps of a department or function and the options for maximizing resources
- Establish best security standards for an identity provider solution, security analytics capability leveraging AI/ML for the security data flowing through security kill chain
- Work across identity platform teams to drive strategic initiatives to improve consumer digital experience
- Conduct mandatory post-mortem activities for each project completion and discuss outcomes with senior executives
- Respond to platform emergencies, alerts, and escalations from Customer Support
- Responsible to build strong communication strategy across UHC and Optum
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- 15+ years of progressive product engineering leadership experiences
- 8+ years of leading direct to consumer digital engineering teams delivering direct to consumer solutions (Digital, eCommerce and mobile)
- History of driving digital product delivery and successfully leading engineering through a product model culture across multiple brands or lines of business
- Demonstrated success leading through (and developing) other leaders
- Ability to work through influence and assume accountability to drive business outcomes
- Background in creating new consumer facing digital assets and/or new go to market digital channels
- Success leading a digital delivery for a leading consumer brand
- Experience using modern software engineering technologies and practices including, but not limited to: public cloud (AWS, Azure & GCP); micro-services; CI/CD; DevSecOps
- Track record of success leading large-scale global digital organizations using design thinking principles that resulted in amazing consumer experiences
- Demonstrated history of applying product and engineering practices to drive business value
- Ability to communicate effectively to both functionally and technical, CEO’s, CIOs, globally distributed audiences
Preferred Qualifications:
- Experience of managing customer success teams for consumer products
- Experience working on Identity solution: a deep understanding of the Identity products or services. Open ID Connect protocol, Identity Federation and SSO methodologies
- Experience of working on tools and technologies in the space of Identity and Access Management solution like Azure AD B2C, Okta, etc.
- Practical experience with one or more programming or scripting languages
- Clear understanding of security best practices
- Technical writing skills (creating flow diagrams, end user documentation, etc.)
*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, or Washington Residents Only: The salary range for this role is $147,300 to $282,800 annually. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
