If you are located within Minnesota OR Wisconsin, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
Opportunities at Optum, in strategic partnership with Allina Health. As an Optum employee, you will provide support to the Allina Health account. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (8:00am - 5:00pm). It may be necessary, given the business need, to work occasional overtime. Our office is located at 2925 Chicago Avenue Minneapolis, MN 55407.
We offer weeks of paid training. The hours of training will be based on your schedule or will be discussed on your first day of employment.
*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Primary Responsibilities:
- Act as a Subject Matter Expert for other team members
- Work with hospitals, clinics, facilities and the clinical team to manage requests for services
- Manage the incoming correspondence/documentation
- Resolve inquiries from members and/or providers
- Providing training and quality standards to new staff members
Part of the challenge here is dealing positively with members and providers in sometimes challenging circumstances. As a subject matter expert, you’ll also be the “go-to” resource for information. The flexibility to work evening hours will also be required.
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED
- Must be able to travel up to 10% of the time to 2925 Chicago Avenue Minneapolis, MN 55407 once every 5 weeks, at minimum
- 2+ years of experience with Microsoft Word
- 2+ years of experience with Microsoft Excel (create edit save spreadsheet)
- 2+ years of experience with Microsoft Outlook - email
- 2+ years of experience calendar management
- 2+ years of experience in HIM or experience working in Healthcare environment
- 2+ years of analyzing customer problems/customer service
- Must be 18 years of age OR older
- Ability to work our normal business hours or OT/weekend
- Ability to work full-time, Monday - Friday between 8:00am – 5:00pm
Preferred Qualifications:
- Medical terminology experience
- Experience leading a team
- RHIA/RHIT credential
Telecommuting Requirements:
- Reside within Minnesota OR Wisconsin
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
- Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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