Job Purpose
Provide technical expertise within bakery including baking and cake decorating training, as well as marketing, merchandising, and sales strategies to support assigned customer accounts.
Essential Functions
- Provide training to in-store bakery associates on cake decorating and baking techniques and procedures for various products including frozen batters and mixes, icings, and thaw & sell products; carefully follow recipes and training procedures based on customer guidelines
- Prepare customer-specific procedure sheets
- Help develop and implement marketing and sales strategies for company product portfolio
- Help sales group inform customers of new types, specifications, and end uses of products
- Help develop and present new ideas and programs to assigned customer accounts
- Assist sales group with customer presentations
- Assist sales group with product launches
- Provide technical assistance to sales group with sales presentations and provide follow-up once the customer produces
- Partner with internal stakeholders to ensure best-in-class service and tools are provided to customers
- Assist in reporting/handling product complaints
- Accurately convey information to colleagues and management in a timely manner including, but not limited to, account changes, product changes, white space opportunities, and competitor information
- Comply with all food and safety requirements, training guidelines, policies, and procedures set forth by the company and customer
- Perform other job-related duties as assigned
Qualifications (Education, Experience, Competencies)
- High school diploma or equivalent
- 3-5 years of cake decorating and baking experience; grocery store bakery experience preferred
- Strong verbal/written communication and presentation skills
- Strong computer skills (Word, Excel, PowerPoint, Outlook, etc.)
- Ability to take and submit photos in various formats
- Ability to work in a bakery environment (kitchen) and operate baking and decorating equipment and other machinery
- Ability to work all shifts required by the customer (1st, 2nd, or 3rd)
- Self-starter with superior organization, time management, and multi-tasking skills
- Highly motivated and goal oriented with the ability to adapt in an ever-changing environment
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