Summary:
The Client Care Manager is an integral team member with exceptional organizational, communication, and leadership skills. Entrusted with ensuring our clients' highest quality of care and satisfaction, the Client Care Manager will oversee the client care process, lead a team of caregivers, and guarantee personalized, compassionate, and effective care to all clients.
Mission, Vision, and Values Alignment:
•Maintain Serengeti Care Partner's Mission, Vision, and Values by establishing and maintaining trusting partnerships with stakeholders, providing enhanced support services, and embracing the organization's guiding principles.
• Leadership Skills: Exhibits a results-driven approach by setting ambitious yet attainable goals, fostering accountability among self and team members for consistently delivering exceptional outcomes. Demonstrates adeptness in fostering high-performing teams through cohesive collaboration, valuing diverse talents, and leveraging collective strengths to achieve shared organizational objectives.
• Effective Communication: Proficiently engages with individuals from diverse cultural and socio-economic backgrounds, demonstrating active listening, clear articulation, and skilled utilization of non-verbal cues. Resolves conflicts with empathy and maintains emotional composure in challenging situations, ensuring effective communication.
• Adaptable Decision-Maker and Change Facilitator: Demonstrates proficiency in problem-solving methodologies and decision-making, integrating diverse perspectives and data to arrive at sound conclusions. Adapts seamlessly to change, exhibiting flexibility in dynamic environments, and adeptly guides teams through transitions, ensuring effective navigation of evolving landscapes.
• Prioritization and Time Management: Demonstrates exceptional time management skills by prioritizing tasks, allocating resources, and ensuring duties and deadlines are completed on time without compromising quality or accuracy.
Schedule:
• Hours may fluctuate depending on organizational needs. Corporate office hours are Monday-Friday.
Employee Acknowledgment
• Serengeti Care Partners is an Equal Opportunity Employer (EEO) and complies with ADA regulations.
• This job description reflects the assignment of essential functions; it does not prescribe or restrict the potential tasks assigned and does not state or imply that these are the only duties performed. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by an authorized individual to give instructions or assignments.
• This Job description does not create an employment contract, implied or otherwise, other than an "at will" relationship
