JOB DESCRIPTION
We call our club's vision, mission, values, and supporting pillars "Our House" because they are the foundation for all that we do. We're working to transform AAA for the next century with a mission to create Members for life by unleashing the innovative spirit of our Team Members.
Why Work For Us?
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off Team Members accrue paid time off monthly with an additional 24 hours per year earmarked for volunteer activities
- Collaborative Environment AAA will value your contribution to providing exceptional service to our members
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
Additional Details: Sign-On Bonus of $2,500* (applies to Certified Master Repair Technicians)
- Exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums
- 401K Matching $1 to $1 up to 6% annually
- 17 Paid Days off (22 after 1 year) + 9 paid holidays for a great work/life balance, some Saturdays and no Sundays
- Tuition reimbursement for ASE Certifications
- State of the art equipment with Technician software updates
- Clean well equipped shops that are open to members and nonmembers with consistent car count
JOB RESPONSIBILITIES:
Perform work as indicated on Approved Repair Orders
Only perform necessary and customer-requested services on vehicles
Conduct all repairs according to MAP (Motorist Assurance Program), OEM (Original Equipment Manufacturers), or accepted industry standard procedures
Ensure that all repairs are for the benefit of the member/customer
Test drive vehicles when practical to identify performance or drivability concerns before initiating repairs (except when unsafe or vehicle not drivable)
Retest drive vehicles after repairs to verify problem resolution
Maintain a clean and safe work environment, promptly cleaning spills and debris to reduce hazards
Maintain company-provided equipment and machinery
Adhere to company and industry safety rules and regulations
Report all unsafe conditions to supervisor, including lifts, overhead doors, and equipment
Attend all required training and seek additional training to enhance effectiveness
Stay up to date on industry trends and repair procedures
Complete at least 24 hours of continuing auto repair training per year, sponsored and/or provided by the club
Ensure customer vehicles are kept clean and refrain from adjusting any controls within the vehicle
Verify the correctness of ordered parts for assigned vehicles as soon as possible
Perform digital inspections and document all relevant information in the shop inspection or management system, including attaching photos or videos to illustrate repairs or needs
Prioritize comeback-related repairs as directed by manager or lead
Communicate effectively with the manager, service advisors, and other technicians to contribute to the overall performance of the location
Assume responsibility for the safety and accuracy of all repairs made and systems inspected, ensuring that the vehicle is as safe or safer than before work commenced
Perform other related duties as assigned
KNOWLEDGE/SKILLS/ABILITIES:
Effective verbal and written communication skills in the required language(s) for the role, as justified by business necessity
Strong organization, interpersonal, and negotiation skills
Ability to work scheduled hours as dictated by business needs
Proficient math and computer skills, including experience with word processing, browsers, and email
Strong focus on member service
Ability to drive vehicles with manual transmission
Knowledge of equipment/tool operation and diagnostic/repair procedures
Maintain 100% productivity as measured by hours worked divided by labor hours flagged
EDUCATION, EXPERIENCE / LICENSES & CERTIFICATIONS
WORK ENVIRONMENT/PHYSICAL REQUIREMENTS:
Ability to lift and or carry up to 50lbs
Standing, bending, kneeling, pushing, reaching, lifting, climbing ladders
Exposure to loud noises
#MCC_RX
#LI-JM1
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$28.80/hour to $45.11/hour depending on experience
