Client Service Analyst I

Expedite Technology Solutions, LLC • portland, or, us • 5m ago

Responds to inbound phone inquiries from clients and partners regarding the use of Greater Giving products. Typically taking between 25-35 inbound phone calls per day.
Provides in-depth technical support, customer service, and general account management to clients on all Greater Giving products and services.
Consults with and assists clients before, during, and after events to ensure fundraising efforts are optimized.
Obtaining and evaluating all relevant data to handle complaints and inquiries.
Identifying customers' needs, clarify information, research every issue and providing solutions
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Maintain client accounts and events in our software and CRM, which may include coordinating information from other departments.
Represents Greater Giving in a professional and positive manner.
Maintains regular and predictable attendance for scheduled shifts
Ideally 2 years of work experience in a Client Service, Technical Support or software support-related role.
Exceptional client service and interpersonal skills, attention to detail and organizational skills
Demonstrated experience providing technical solutions to clients
Google G-Suite experience a plus
Zendesk and Salesforce experience a plus
HTML/CSS & website building experience a plus

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