We are seeking a friendly, professional, and detail-oriented Front Desk Agent to join us at Ashland Hills Hotel. As the first point of contact for our guests, you will be responsible for providing accurate and timely information and services in a courteous manner, ensuring an exceptional guest experience from check-in to check-out.
Position Information: Full-Time, 16.50-17.50 hourly rate.
Essential Functions:
- Greet and check guests in/out efficiently and professionally
- Process guest payments and obtain necessary identification
- Communicate and fulfill special guest requests
- Respond to guest inquiries promptly and positively
- Manage and resolve guest complaints professionally and courteously
- Answer phone calls promptly and route them appropriately
- Promote hotel amenities, events, and special packages
- Communicate effectively with other shifts
- Complete daily checklist tasks
- Handle cash transactions accurately
- Post charges to guest accounts
- Reconcile shift transactions and prepare cash drops
- Drive company vehicles as needed
- Manage guest mail, messages, and wake-up calls
- Perform additional duties as assigned
Additional Responsibilities:
- Maintain a clean and organized work area
- Conduct yourself professionally at all times
- Ensure a safe working environment
- Foster good working relationships with all departments
- Comply with all hotel policies and procedures
If you are a hospitality enthusiast with a passion for customer service and a desire to create memorable guest experiences, we encourage you to apply for this exciting opportunity as a Front Desk Agent.
We are an equal opportunity employer and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.
Compensation details: 16.5-17.5 Hourly Wage
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