Company Profile:
COMPLEX WORLD DELIVERED SOLUTIONS
United Cargo Management (UCM) is an independent NVOCC that has withstood many years of change in the international logistics industry. We built our company around our customers because we understand how important it is to be on time and within budget. UCM provides global logistics solutions to enhance our customer supply chains.
Our affiliation with the MarcoPoloLine Group and WCA enables our worldwide offices to provide the very best solutions and rates available. Our Import and Export teams stand ready to meet with you, listen to your needs and provide customized best in class solutions.
Job Description:
LOCATION: Charleston, SC Office
DEPARTMENT: Import Logistics
TITLE: Import Logistics Specialist
REPORTS TO: Import Supervisor
Purpose of Job:
This position will be responsible for coordinating and facilitating Import Shipments to meet customer expectations while meeting all regulatory requirements and deadlines.
What UCM is looking for:
UCM has immediate openings for experienced candidates with up to 3 years of experience in Import Customer Service/Logistics. We are a fast growing company that handles a variety of customers and cargo types. We are looking for a team player with a positive attitude and a willingness to learn and grow with our company. Training will consist of one on one training as well as some online sessions.
UCM points of interest:
UCM has offices in Los Angeles, Charleston, New York, Ontario, as well as offices across Asia.
UCM has been in business since 1986
Our services include Ocean, Air, Domestic Logistics, Warehousing & Distribution.
Team Member Benefits:
Medical, Dental, & Vision 100% paid for employee
Quartley Bonus Program
Paid Vacation
Quarterly Performance Reviews
401K Program
About the position:
Customer service, troubleshooting and problem resolution
Support the development of existing and new customers by working closely with Sales Reps
Coordinate routing of bookings with agents and confirm bookings within same day
Track and Tracing customer reports
Compare cost and sell rates to ensure booked with best profit
Possess knowledge of logistical concepts and supply chain terminology
Manage truck cost, services, and designate truckers for door moves
Provide Sell Rates within 24 hours to OPS in order to create invoice for customer
Review and approve/dispute vendor invoices.
Send approved invoices to OPS for payment
Dispute/Resolve incorrect invoices with vendor to correct any errors
Check profit/loss for each file, ensure all costs entered into system. Provide reason for losses and suggestion on how to correct loss moving forward (if regular business)
May perform other duties as needed.
Work Schedule:
Monday through Friday 08:30AM 5:00 PM
Major Challenges:
Fast paced work environment
Ability to change quickly from one task to the next
Competencies:
Knowledge of Import processes
Candidate will possess strong communication and interpersonal skills as well as strong organizational, scheduling, planning, analytical and problem-solving skills.
Due to significant PC work, the candidate must have training/experience in Microsoft Word and Excel.
Excellent oral and written communication skills.
Demonstrate solid decision-making skills and ability to prioritize ever-changing daily tasks
Possess knowledge of logistical concepts and supply chain terminology
Ability to proactively make decisions/problem-solve as needed.
Job Requirements:
Candidates with up to 3 years of experience in Import Customer Service/Logistics.
