Job DescriptionMaintains quality output of all programs to ensure customer retention, customer satisfaction and loyalty. Works directly with the Quality Assurance Manager, Account Teams, and Internal Support Teams on the implementation of the Epsilon product line.
Essential Duties & Responsibilities• Communicates daily with manager to ensure most current product knowledge.
• Acts as a liaison between Program Management/Client
• Reviews program specification prior to mailing.
• Proactive in researching any potential issues using current program system
• Researches daily concerns or issues - with a resolution in a timely manner.
• Maintains an inventory of program samples to be supplied to the Service Team
• Responsible for knowing program participation numbers.
• Performs other related duties as needed to support corporate objectives.
• Acts in the best interest of the company by applying stated corporate values.
• Prior knowledge of printing process.
Essential Job Skills:• High School Diploma, required
• Prefer 1-2 years of related experience
• Conscientious and detail oriented, eye for detail
• Strong analytical skills
• Proactive
• Have the ability to multi-task
• Intermediate level computer competency
• Flexibility to work when needed under deadlines
• Strong Communication Skills
• Inspecting output samples, comparing to standards, measuring dimension and specs
Additional InformationEpsilon at Our COREEpsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Our products accelerate our clients' ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. For decades, we've been helping marketers from the world's top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Our best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, retail media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC.
Curious about life at Epsilon? Explore Our Culture, DE&I initiatives, and our commitment to our communities.
Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:
- Act with integrity. We are transparent and have the courage to do the right thing.
- Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
- Innovate with purpose. We shape the market with big ideas that drive big outcomes.
- Respect all voices. We embrace differences and foster a culture of connection and belonging.
- Empower with accountability. We trust each other to own and deliver on common goals.
Because You MatterAs an Epsilon employee, you deserve perks and benefits that put you, your family and your finances first. Our benefits encompass a wide range of offerings, including but not limited to the following:
- Time to Recharge: Flexible time off (FTO), 14 paid holidays
- Time to Recover: Paid sick time
- Family Well-Being: Parental/new child leave, childcare & elder care assistance, adoption assistance
- Extra Perks: Comprehensive health coverage, 401(k), tuition assistance, commuter benefits, professional development, employee recognition, charitable donation matching, health coaching and counseling
Epsilon benefits are subject to eligibility requirements and other terms.
Epsilon is an Equal Opportunity Employer. Epsilon's policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.
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