Job Title: Customer Account Advisor
Job Family:Company Stores
FLSA Status:Non Exempt
Job Code:176 & 136
Date Created/Updated: December 2016
Summary:
The Customer Account Advisor assists the Accounts Department in lease agreement renewal
Duties and Responsibilities:
- The Acquisition and Maintenance of Customers
- Protect Company assets
- Direct immediate contact with customers who have not renewed their Lease agreement(s) both in the field and on the phone
- Act as a customer counselor who resells the benefits of timely lease agreement renewal payments
- Assist in setting and achieving daily, weekly and monthly revenue and renewal goals
- Document all customer appointments in the store computer system
- Maintain updated customer information
- Assist with merchandise returns and customer deliveries as directed
- Perform responsibilities of the Customer Account Manager when directed
- Safely operate company vehicle
- Load, secure and protect product in company vehicle
- Clean and certify merchandise in the Quality Assurance Center for all items personally returned
- Complete and maintain weekly vehicle maintenance sheet and route sheets daily
- Assist the Sales Team as needed
Education and Experience:
- High School diploma or equivalent preferred
Required Skills and Competencies:
- Position routinely requires lifting, loading and “dollying” merchandise 50-300 pounds
- Good communication and interpersonal relationship skills
- Strong telephone etiquette
- Good organizational skills
- Professional groomed appearance
- Good driving skills
- Ability to work schedule of budgeted hours varying from 8am to 9pm
- Satisfactory MVR, D.O.T physical/certification in states that require it, drug screen, criminal background investigation with job performance reference check and required testing, a valid Driver’s License and compliance with the Company’s Driver Qualification Policy
