Pay: $150000 per year - $150000 per year
At Great Wolf, the Assistant General Manager assists the General Manager in driving operational excellence throughout all functions, outlets, and attractions of the lodge.
Essential Duties & Responsibilities
- Oversees Guest Services, Housekeeping, Food & Beverage, Aquatics, Cub Club and Retail Departments
- Assists Directors in accomplishing human resources' objectives by over seeing the recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling, and disciplining effort
- Communicates job expectations; planning, monitoring, appraising, and reviewing job contributions
- Ensures Departments adequately enforce all policies and procedures
- Assists Directors in achieving guest services operational objectives by contributing information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing productivity, quality, and customer-service standards; resolving problems; completing audits; identifying trends; determining system improvements; implementing change
- Meets financial objective by yield management; forecasting requirements; assists in preparing an annual budget; reviews scheduling expenditures; analyzes variances; initiates corrective actions
- Maintains customer confidence by maintaining service levels; garnering "repeat" visits; making the resort a "family tradition"
- Ensures Departments maintain a safe, secure, and healthy environment by establishing, following, and enforcing standards and procedures; complying with legal regulations
- Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
- Enhances resort reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
- Ensures Departments train all new employees and retrain current employees
- Ensures all guest requests are handled in a professional manner, by reviewing with Directors weekly
- Attend weekly directors' meeting and communicate necessary information as needed
- Reviews any inappropriate behavior findings by staff with Director and ensures all are recorded properly
Basic Qualifications & Skills
- Associates degree in Hospitality, Business, related field; or equivalent combination of education and experience
- Minimum 5 years leadership in hospitality at department/division director level
- Minimum 2 years developing and implementing annual budgets; forecasting revenues and expenses, and generating plans to meet expected margins
- Leadership experience in 2 or more relevant functions/departments across the business
- Demonstrated proficiency in Microsoft Office suite
- Successful completion of criminal background check and drug screen
- Must be open to relocation to multiple Great Wolf Lodge locations
Desired Qualifications & Traits
- Strong Financial Acumen
- Significant customer service experience
- Strong problem solving and organizational skills
- Attention to detail and ability to exceed quality standards
- Enthusiastic and positive energy
- Multi-tasking ability
- Associates degree in Hospitality, Business, related field; or equivalent combination of education and experience
Physical Requirements
- Able to lift up to 20 lbs.
- Able to bend, stretch, and twist
- Able to stand or sit for long periods of time
