Customer Service- Product SupportUS-MN-RosevilleJob ID: 2024-3191Type: Regular Full-Time# of Openings: 1Category: Customer Service/SupportHorton, Inc.OverviewHorton, Inc., has an opening for a Customer Service Representative focused on Product Support to work in our Roseville, MN location. This job is on-site and Technical Automotive experience is required. Company Information: Horton, Inc., is a family owned, leading provider of engine cooling solutions worldwide. Horton is a global organization with employees and representatives in the U.S.A, Canada, Mexico, Germany, China, and more! We offer our employees great potential for personal and professional growth; competitive salary and benefit packages, including PTO, Company Paid Holidays, 401K, Medical, Dental, Vision, Flexible Spending Accounts, Life, AD&D, STD, LTD, LTC, Education Assistance, and a dynamic work environment. For more information on Horton, Inc. please visit our web site at www.hortonww.com. Position Summary:This Customer Service Representative is responsible product support in a timely and courteous customer assistance under the direction of the Customer Service Manager. This person will respond to customer inquiries both internal and external in regards to orders, returns, pricing, availability of product, lead times, literature, invoice discrepancies, customer routings, technical and application assistance. Forwards sales leads to the appropriate sales department. Works with other departments to resolve issues. Maintains a good relationship with the customers. Technical Automotive experience is required.ResponsibilitiesCustomer Service (Product Support) Responsibilities:Receives calls from customers and potential customer. Enters orders by phone, fax, email, mail, and EDI. Handles calls and inquiries from customers in regards to orders, invoice issues, routing issues, tracking information, freight costs, pricing, and projected delivery time.Refers leads regarding potential new clients to appropriate sales staff for follow-up.Handles inquiries about literature. Provides technical and application support on entire product line to customers.Communicates all forms of published technical data Provides assistance to customers who experience difficulties with shipments or who need emergency help.Researches the status of orders by using the computer terminal to determine order location and relays that information to the customer.Ensures that emergency orders are given priority and receive appropriate shipping attention.Works with carriers to resolve questions about delayed or lost shipments and initiates claims when necessary.Maintains customer satisfaction on all transactions, referring problems that cannot be personally resolved or those that are outside limits of authority to the Customer Service Manager.Other duties as assigned QualificationsCustomer Service (Product Support) Qualifications:Requires a high school diploma. Technical Automotive experience is required.Previous experience working with ordering systems and in a customer facing role is desired. Must be able to show legal authorization to work in the United States. No Visa sponsorship provided. Relocation allowance may be provided if the individual has all of the necessary qualifications. We offer a competitive salary and benefits package. To apply, qualified candidates should log onto https://careers-horton.icims.com. Horton Holding, Inc. is an Equal Opportunity/Affirmative Action employer. All applicants will receive consideration for employment without regard to race, national origin, age sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state or federal law. EOE. Veterans/Disabled No recruiters and no phone calls, please. VEVRAA contractor/subcontractor Requesting Priority Referral of Protected Veterans PM17PIdbc1e28c8cae-25660-34636947
