Position Type: Regular
Your opportunity
At Schwab, you're empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us "challenge the status quo" and transform the finance industry together.
This position involves servicing Schwab's international clients via chat and email. Specialists handle inbound and outbound emails and chats. Providing single-point-of-contact resolution to all client issues, taking ownership to ensure completion, and being able to have nuanced, high-level conversations about client needs including discussing international complexities like jurisdictional product availability, website navigation, investing fundamentals, and technical problem resolution.
You will be a dedicated, single-point resolution expert for all international clients seeking service support through our electronic communication channels. You will partner with your manager and fellow International Client Services colleagues to ensure world-class service to our clients while also balancing performance management expectations. Being efficient and effective in your client communications is a critical key to success!
What you have
Required minimum skills and qualifications are:
- Bachelor's degree or equivalent experience
- Experience with Schwab's processes and clients either as a contractor or associate
- Must be proficient at typing and have a high-level of experience quickly communicating via chat platforms
- Good level of knowledge in Schwab international client rules, jurisdictional governance, product limitations and nuances with servicing non-US customers
Preferred skills and quaflications are:
- Flexibility to shift your responsibilities at times to meet the business needs of servicing clients including assisting with inbound and outbound calls when needed
- Strong ability to perform immediate problem resolution while displaying client empathy
- Superior relationship-building capabilities
- Must have necessary sense of urgency, ability to multitask, and strong judgment and prioritization skills
- Mandarin, Cantonese, or Spanish proficiency preferred
- SIE or Series 7 preferred (or a desire to obtain as part of career growth)
In addition to the salary range, this role is eligible for bonus or incentive opportunities.
What's in it for you
At Schwab, we're committed to empowering our employees' personal and professional success. Our purpose-driven, supportive culture, and focus on your development means you'll get the tools you need to make a positive difference in the finance industry. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.
We offer a competitive benefits package that takes care of the whole you - both today and in the future:
- 401(k) with company match and Employee stock purchase plan
- Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
- Paid parental leave and family building benefits
- Tuition reimbursement
- Health, dental, and vision insurance
