Description:
The Assistant Manager oversees the Ted's store location that they are responsible for with the guidance and direction of the General Manager, in order to maximize productivity, customer service, and operational efficiency through effective scheduling, inventory management, employee relations, and communication with store staff and Ted's Management.
Position Accountabilities:
- Delivers excellent customer service, both directly and indirectly through employees, in order to meet or exceed customer expectations and maintain and elevate Ted's reputation for hospitality and care.
- Communicates with both the Ted's office staff, Ted's store Management, and Ted's store staff on topics such as operational changes, company updates, community programs, and employee recognition.
- Aids in staffing the store, including interviewing applicants, hiring new employees, and training staff up to fill all needed positions. Duties regarding staffing also include scheduling employees appropriately to staff the store sufficiently and with adequate labor.
- Trains and coaches employees on job duties, including operational tasks and soft skills such as customer service and leadership, employing provided company guides, manuals, and instructional materials in addition to in-person instruction and continuous feedback.
- Assists with store operations, including inventory management, cleanliness, efficiency, and service utilizing outlined processes, policies, and standards put forth by Ted's Hot Dogs and as directed by the General Manager.
- Oversees and directs store management staff, including delegating duties as needed. Oversight of all subordinate manager activities is required to maintain expected standards and consistency of practices, as well as always maintaining line of sight into all aspects of the store's operations and employee relations.
Requirements:
Position Requirements:
Open availability for scheduling required with minimal restrictions.
- Reliable transportation to any Ted's location.
- Previous restaurant management preferred.
- Ability to act with a customer comes first attitude and deliver customer service that meets or exceeds customer expectations.
- Effective oral and written communication skills.
- Strong interpersonal skills.
- Strong problem-solving skills.
- Strong leadership skills.
- Ability to work in a fast-paced and changing environment.
- Ability to work as part of a team.
- Ability to meet all physical requirements.
Salary:
$19.00 - $22.25/per hour
Full Time
PI12f12fb74c14-31181-32982899
