At Optum, the mission is clear: Help people live heathier lives and help make the health system work better for everyone.
LHI is one of 4 businesses under OptumServe. OptumServe provides health care services and proven expertise to help federal government agencies modernize the U.S. health system and improve the health and well - being of Americans. By joining OptumServe you are part of the family of companies that make UnitedHealth Group a leader across most major segments in the U.S. health care system. LHI was founded in 1999 and acquired by Optum in 2011, LHI specializes in creating and managing health care programs through on - location services, patient - specific in - clinic appointments, telehealth assessments, or any combination based on customer need. LHI's customizable solutions serve the diverse needs of commercial customers, as well as federal and state agencies, including the U.S. Departments of Defense, Veterans Affairs, and Health and Human Services.
There’s an energy and excitement here, a shared mission to improve the lives of others as well as our own. Ready for a new path? Start doing your life’s best work.SM
The Clinical Administrative Coordinator will support the administrative oversight of Optum Serve’s dedicated clinic’s day to day operations and will serve as the main point of contact for site. This role will ensure smooth operations, as well as organize and coordinate office administration and procedures to ensure organizational effectiveness, efficiency, and safety, and will be responsible for communicating and resolving provider and patient inquiries, incidents, and complaints. In addition, the Clinic Administrative Coordinator will also serve as a liaison with other Optum Serve teams, to ensure strong communication, transparency, and compliance with applicable regulations.
The Clinical Administrative Coordinator will also be responsible for initial triage of patients, will work with the clinical team, will manage incoming phone calls, and will provide information on available ancillary network services. This position may also assist in the care of the patient by attending examinations, as requested by provider or patient, and may need to follow through on obtaining exam results.
This position is full-time, Monday - Friday. Employees are required to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work weekends. Our office is located at 2200 W 3rd Street, Ste 500 Los Angeles, CA 90057
We offer 2 weeks of paid training. The hours during training will be 8am - 5pm.
Primary Responsibilities:
- Employees are involved in direct patient contact within a clinic setting.
- Consistently exhibits behavior and communication skills that demonstrate Optum Serve’s commitment to superior customer service, including quality, care, and concern with each internal and external customer.
- Supports development and implementation of plans to improve veteran satisfaction.
- Achieves financial objectives by supporting efficiency efforts with scheduling and service delivery as well as supply inventory management.
- Intervene in resolution of patient or provider complaints or issues as necessary.
- Implement process improvement activities to address areas of non-compliance or ensure procedures are followed.
- Measure employee/provider performance against internal procedures and protocols
- Ensure team members address gaps in performance against internal procedures and protocols.
- Identify causes of performance deficiencies and determine appropriate follow up actions.
- Maintains office efficiency by managing supply inventories.
- Ensure that necessary equipment and supplies to support patient care is available within clinic, organized and up to date.
- Enforces office policies established by Optum Serve Health Services
- Monitor Practitioner performance and site KPIs.
- Audit clinic on a regular cadence to ensure we are meeting established operational and safety standards.
- Monitor/maintain relevant training and certifications related to event/crisis management procedures and protocols
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:
- High School Diploma / GED
- Must be 18 years of age or older
- 2+ years of experience in clinic operations
- 2+ years of experience monitoring and ensuring compliance with relevant patient safety procedures and regulations (e.g., patient; laboratory)
- Process understanding of medical terminology, precautions, and exposure risks (e.g., bloodborne pathogens)
- Understanding of relevant state and/or federal policies, regulations (e.g., HIPAA), and scope of practice
- Knowledge of clerical practices and procedures
- Experience using Microsoft Word (edit, create & save documents), Microsoft Excel (editing spreadsheets)
- Ability to work our normal business hours of 8:00am – 5:00pm. It may be necessary, given the business need, to work weekends.
Soft Skills:
- Excellent customer service
- Ability to influence and negotiate through use of verbal, written, and interpersonal means with a diverse group of people/disciplines at all levels of an organization.
- Problem solving, propose, and implement solutions.
- Self-motivated and able to work independently.
- Time management skills and ability to multi-task and prioritize work.
- Written and verbal communication skills
- Knowledge of clerical practices and procedures
- Ability to work in a complex fast-paced environment, flexible and adaptable to changing situations, and a strong commitment to teamwork.
- Ability to remain calm in stressful situations and to always display professional conduct.
California Residents Only: The hourly range for this is $16.00 - $23.94 per hour. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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