The Lube Technician is responsible for traveling to customer's job sites and performing preventative maintenance services and inspections on Cisco equipment. Applicants must be able to excel in a team environment and possess a professional, confident presence with a focus on accuracy, attention to detail, prioritization of demands, and initiative.
Roles & Responsibilities
- Demonstrate Cisco Equipment's core values and promote the mission and vision of the company.
- Follow all company policies, processes, procedures. Exercise safe work practices to contribute to the achievement of the company's safety goals.
- Adhere to any additional customer requirements, safety related and otherwise when working on a customer's site.
- Perform preventive maintenance (PM) services, inspections, and minor repairs on Cisco Equipment affiliated product lines.
- Ensure the assigned lube service truck is appropriately maintained and clean.
- Including stocking oils, filters, and service supplies on the vehicle, offloading used oil and products, developing proficiency in utilizing vehicle facilities to perform service work, and managing oils and fluids in a manner which minimizes environmental impact.
- Customer satisfaction is our priority; all customer inquiries must be handled promptly and in a professional manner.
- Manage time effectively to minimize machine downtime
- Effectively communicate with the customer and provide status updates throughout the service/repair process.
- Complete and submit assigned work order reports, time entry and all other paperwork on company provided laptop daily.
- When appropriate compile any additional documentation necessary for completeness.
- Service training will be made available for technicians, with the Service Manager having the final input on types of training and who will attend. Technicians receiving the training are expected to share their knowledge with the other technicians.
- Assist other technicians on large repairs or projects.
- Perform other duties as requested by the Service Manager or supervisor.
The duties described above are the general nature and levels of work performed and are not intended to be a complete comprehensive list of all the duties, activities, and responsibilities required of this position. Duties, responsibilities, and activities may change at any time with or without notice.
Job Requirements/Skills:
- Valid Class A/B CDL and the ability to maintain an insurable driving record.
- Accurately complete DOT E-Logs and maintain compliance with DOT hours of service.
- Excellent organizational and time management skills
- Detail oriented
- Must be able to work well independently or with others in a team environment.
- Must be reliable, honest, and have a strong work ethic.
- Customer service experience, ability to establish and maintain strong customer relationships
- Must be able to effectively communicate both verbally and in writing with customers and co-workers.
- Ability to work overtime with minimal notice if required
Education/Experience:
- High School Diploma or Equivalent
- Basic Computer knowledge
- Hydraulic, engine, electrical troubleshooting and repair
- Must be able to work various shifts as dictated by the customer's demands
- Prior dealership experience is beneficial.
- Experience with Komatsu as the primary equipment line is preferred, all others may apply.
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