Tetherow Resort has an immediate opening for Guest Service Associate!
Customer Facing backgrounds with strong computer literacy desired.
Why Tetherow?
At Tetherow we energize and inspire our members and guests to live, explore, play and connect, and we encourage the same for our team members. We know our team members are our greatest ambassadors and are critical to our success, and we take pride in providing a beautiful environment where they can learn, grow, and thrive while working together to deliver an exceptional experience. We invite you to explore a career with us and join in the fun!
Who you are...
- You are energetic, inspiring and adventurous
- You love to have fun while you’re at work
- You enjoy going above and beyond for your team and guests
- You have strong organizational skill with the ability to multi-task in a fast paced
- You work well independently, and in a task-oriented, team environment, developing constructive and cooperative working relationships with others and reinforcing them over time
- You love meeting new people and making them feel welcomed
- You have excellent communication and listening skills
- You have a minimum of two years of customer service experience, ideally at least one year in hospitality/hotels or resort
- You are proficient in Microsoft Word, Outlook and Excel
- You have a high school diploma or equivalency degree
- You are available to work varying schedules; including evenings, weekends and holidays
What you’ll do...
- Give our guests a warm welcome upon arrival
- Check guests in by verifying all names of party on reservation and issue room keys
- Provide guests with information on hotels policies, services and amenities
- Coordinate with our housekeeping team to ensure room availability
- Direct guests to proper resort staff members for escort, transportation, and concierge services
- Listen and respond to guest complaints in a gracious and appropriate manner
- Review the final bill with the guest, post charges and make any necessary correction to the account
- Answer, record and process guest requests, including requests for special occasion assistance such as birthdays, anniversaries, etc.
Benefits & Extra Perks!
- 401(k) plan with Company Match
- Medical, Dental, and Vision insurance eligible
- Paid Time Off
- Golf Privileges
- Discounts at Tetherow restaurants & Golf Shop
- $5 Employee breakfast & lunch meals from The Row
- Employee referral bonuses
- Work in one of the most beautiful settings in Central Oregon
Please note: This job requires open availability on nights, weekends & holidays.
Compensation details: 17-20 Hourly Wage
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