The Veterinary Emergency Referral Center in Pensacola, FL is hiring an enthusiastic and passionate full- time Veterinary Liaison to join our outstanding Surgery and Neurology teams!
At VERC, our team values top quality medicine, works hard to stay up to date on the latest advancements, and encourages continual growth!
About the Role:
The purpose of the surgery/neurology liaison role is to provide consistently outstanding client services within our veterinary hospital environment. In addition, it functions as an integral team member within the hospital team to support the doctors and support staff.
Duties Include:
- Responding in a professional manner to client’s requests for assistance in wide variety of areas including but are not limited to:
- Appointment Scheduling for Surgery/Neurology
- Directing Prescription refill requests to the proper staff members.
- Relaying messages directed to doctors, technicians/assistants, and management
- Facilitating communications to and from clients as necessary and directed
- Greeting clients/patients upon arrival for a variety of services, checking in patients for scheduled services, confirming reason for visits, and updating client/patient/rDVM information
- Concluding client/patient visit with check out, scheduling follow up appointments or procedures if necessary, processing payments
- Managing medical documents/electronic medical records and incoming/outgoing information
- Delivering information and knowledge to clients as necessary and in keeping with hospital policies, procedures and standards of care
- Achieving and sustaining an appropriate level of knowledge to be informed, confident and helpful to clients, and continuously growing your knowledge related to hospital services, medications and policies
- Always placing the client at the center of attention to ensure a positive client experience
About You:
- Remains poised and professional with challenging clients or circumstances
- Demonstrates compassion and empathy during sensitive client interactions
- Is fluent in medical record systems including paper records and electronic records
- Conveys verbal, written and electronic communications in a positive, productive and professional manner at all times regardless of audience
- Supports team members by assisting other areas, is receptive to feedback and suggestions.
- Engages in active problem-solving vs. problem-identifying.
- Outstanding client service skills
- Solid working knowledge of veterinary hospital practice, including terminology
- Ability to think logically, problem-solve effectively and anticipate needs of clients, doctors and co-workers
- Able to follow multiple, concurrent instructions
- Strong computer skills
- Strong ability to multi-task, exhibit attention to detail and focus on tasks
- Solid working knowledge of dog and cat breeds, normal behavior and basic husbandry
- Makes suggestions related to client/patient service improvements and hospital efficiency.
Schedule: Monday-Friday, 9am-5pm
Compensation Range: $18-$20/hr based on experience
Full-Time Benefits:
- CE Allowance
- Uniform Allowance
- Paid Time Off
- Medical/Dental/Vision
- 401(k) with employer matching
- Employee Pet Discount
- Short & Long-Term Disability
- Health Savings & Flexible Spending Accounts
- Life Insurance
- Professional Development Assistance
- Employee Referral Program
- Employee Assistance Program
Ready to take the next step in your career? Don't miss this opportunity to join our team and make a real difference in the lives of pets and their families. Apply today and unleash your potential at Veterinary Emergency Referral Center!
IND1 PM19
Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.
Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation
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Compensation details: 18-20 Hourly Wage
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