Opportunities at Northern Light Health, in strategic partnership with Optum. Whether you are looking for a role in a clinical setting or supporting those who provide care, we have opportunities for you to make a difference in the lives of those we serve. As a statewide health care system in Maine, we work to personalize and streamline health care for our communities. If the place for you is at a large medical center, a rural community practice or home care, you will find it here. Join our compassionate culture, enjoy meaningful benefits, and discover the meaning behind: Caring. Connecting. Growing together.
As the Supervisor of Medical & Clinical Operations you will coordinate, supervise and be accountable for the daily activities of central registration department. You will assist the manager of patient access, as needed.
This position is full time, Monday - Friday. Employees are required to have flexibility to work our normal business hours of 8:00am - 5:00pm. It may be necessary, given the business need, to work occasional overtime and have flexibility to be on-call for weekend/evening hours. Our office is located at 447 N Main St, Pittsfield, ME 04967, Northern Light Sebasticook Valley Hospital.
We offer 4 weeks of on-the-job training. The hours of the training will be during our normal business hours of 8:00am - 5:00pm.
Primary Responsibilities:
- Ensures that adequate phone coverage is in place at all times; primary liaison with afterhours service to maintain coverage.
- Reviews and appropriately approves requests for PTO for all staff under their supervision to meet business needs.
- Continually monitors staff attendance and task performance using observation, call monitoring and formal audit tools.
- Conducts at least quarterly 1:1 with all staff under their supervision.
- Sets daily priorities for the team to ensure timely completion and adherence with department timelines and guidelines.
- Produces reports related to non-clinical tasks, as needed.
- Develops plans to meet short and long term department needs and objectives.
- Identifies and resolves operational problems using defined processes, expertise and judgment.
- Decisions are guided by policies, procedures, business plan and supervising Manager.
- Acts as the primary liaison with supervisors in other areas of business i.e. Continuity of Care, Member Services, IS, etc.
- Product, service or process decisions are most likely to impact individual employees and/or customers (internal or external).
You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications
- High School Diploma / GED.
- Must be 18 years of age OR older.
- 1+ years of experience working as a supervisor/manager.
- 2+ years of in-person customer service experience.
- Proficiency with Microsoft Word (create and edit correspondence), Excel (ability to create, edit, and sort spreadsheets) and Outlook (email and calendar management).
- Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer applications and apply their use.
- Ability to work Monday – Friday, 08:00AM -05:00PM, with flexibility to be on-call for weekend/evening hours.
- Ability to work onsite at Northern Light Sebasticook Valley Hospital, 447 N Main St, Pittsfield, ME 04967.
- Full Flu vaccination are an essential job function of this role. Candidates located in states that mandate Flu booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.
Preferred Qualifications:
- Experience with medical or health terminology.
- Healthcare industry experience.
- Healthcare or insurance benefits experience.
- Previous experience in sales or collections.
At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.
Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
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